Job Information
Randstad US it service desk analyst in inglewood, California
it service desk analyst.
inglewood , california
posted 2 days ago
job details
summary
$27 - $31 per hour
contract
high school
category computer and mathematical occupations
reference1056630
job details
job summary:
Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise to work an overnight shift.
Primary responsibility is providing IT support for a specific TV show while also working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new and existing staff, troubleshooting and resolving end user issues, fulfilling IT requests and de-provisioning access and equipment for separated staff.
location: Inglewood, California
job type: Contract
salary: $27 - 31 per hour
work hours: 12am to 9am
education: High School
responsibilities:
Required Skills -PC and Mac OS, hardware, mobile devices, O365 and application experience in a mid-to-large enterprise
Job Duties -Primary responsibility is providing IT support for a specific TV show while also working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new and existing staff, troubleshooting and resolving end user issues, fulfilling IT requests and de-provisioning access and equipment for separated staff.
Job Requirements -
Provide service desk and desk side support (Level 1 and level 2) to all internal users
Position is for a 3rd shift; Monday through Friday; 1am to 10am. Working holiday shifts are possible.
Primary responsibilities will be supporting technologies associated with a daily TV show.
Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment and other office equipment as required.
Use service-now (ITSM) to manage incidents and requests through the complete resolution or fulfillment life cycle
Process equipment and software requests and record asset information via service-now
Document, track, and troubleshoot incidents to agreed service standards and service levels
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, co-workers, and outside vendors.
Develop and maintain system documentation, administrative and knowledge articles
Provision and administer user accounts, distribution groups, and security groups in Active Directory
Escalate to appropriate IT team/SME when assistance as needed
Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), video conferencing
Provide VIP and executive support
Perform request fulfillment of moves & staff equipment changes
Assist with regression testing of supported software through OS Patches and Upgrades
Push and install workstation and third party patches
Provide Windows OS, MAC OS, Mobile OS support
Education: BS/BA degree preferred
Preferred Certifications: CompTIA A+ certified, HDI certified
3+ years experience in an IT related support position with in-depth knowledge of PC and MAC platforms and the diagnosis and resolution of software, hardware and networking issues
Working knowledge and experience with most of the following:
Microsoft Deployment Toolkit (MDT)
MAC OS
SCCM
Jamf
Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, Active Directory
Familiarity with PC support tools and software distribution tools
Ability to work independently in a deadline driven environment
Self-starter, strong organizational skills and ability to prioritize workload
strong oral and written communications skills
Ability to lift and install PCs, printers, etc. (up to 50 pounds)
Ability to maintain flexible work schedule to provide IT support for weekends
Experience using IT Service Management and knowledge base systems (e.g., service-now)
Experience supporting AV equipment is highly desirable
Experience providing asset management support
Experience using remote diagnostic tools for problem identification and resolution
Hardware Supported:
Lenovo Laptops and Desktops
Macbooks
Surface PCs and Tablets
Mobile Devices & Tablets: Iphone, Android, Ipads
Cisco IP phones
Video Conference Devices including: Cisco, Crestron
Software Supported:
Active Directory
Associated Press AP ENPS
Bit Locker Encryption
Browsers IE Fire, Fox, Safari, Chrome
Cisco Call Manager
McAfee Antivirus ePO
Microsoft Exchange
Microsoft Office 365
Microsoft Teams
FileMaker Pro
service-now IT Service Management
Cisco Jabber
Mac OS
PC Imaging
Understanding of networking (routers, TCP/IP addressing, etc.)
Windows (10 and 11)
Service Desk Tools include:
InTune MDM
service-now IT Service Management, Asset Management
Cisco Call Manager and Akkadian Provision Manager
Bomgar
Desired Skills & Experience -skills and experience listed elsewhere on the SOF
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: High School
skills:
Helpdesk
Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.