Job Information
Menzies Aviation IND Airport Passenger Service Lead $20hr in Indianapolis, Indiana
Description
The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.
Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75lbs.
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check- in procedures including the handling of reservations, ticketing, set assignments, airport announcements and checking for proper international documentation.
Assist customers with specials needs and unaccompanied minors.
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 time per day and responsible for open/closing aircraft doors.
Read and interpret aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
Responsible for training all new PSA’s.
Perform other duties as assigned.
Qualifications:
Must be 18 years of age;
Must have a High school diploma or equivalent; Must pass all pre-employment testing to include drug testing and a physical;
Must have a positive, can-do, upbeat personality.
Must be able to speak, read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays/Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Will be exposed to respiratory irritants (jet fumes)
Must pass a FBI criminal background check and obtain a customs seal.
Must successfully complete and pass the initial new hire classroom and on-the-job training.
Must have strong verbal and written communication skills.
Knowledge of computer software programs.
Qualifications
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Motivations
Required
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)