Job Information
American Express Global Business Travel Director, Global Client Management in Indianapolis, Indiana
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline.
With over 150 years of innovation behind us, our future could not look more promising.
We're growing faster than ever and introducing new solutions, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
The Role:
The Director, of Global Client Management is an innovative leader at American Express Global Business Travel, capable of leading one of our largest and most strategic global clients and a client management team across the globe. To drive innovative, revenue-focused solutions, the Client Management Director will be responsible for:
What You'll Do:
Developing a motivated, highly focused, inspired, and engaged Client Management team, with high will to retain and grow their client portfolio. The Client Manager Director creates a culture to motivate, empower and retain talent, while encouraging, developing, and mentoring the team to achieve positive employee engagement results.
Directing the execution of revenue growth strategies to drive incremental revenue through a combination of increased transactions, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
Drive strategies crafted to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new strategies and build ways to grow the business.
Possessing an in-depth understanding of key business drivers, organizational culture and the strong position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.
Communicating and leading the overall client strategy, providing clarity and focus for the team, securing team agreement and support for strategic plans and new insights early on, and continually measuring performance against targets. Translates their in-depth understanding of the industry and market conditions into effective tactics that drive growth and client/team engagement.
Building, maintaining, and expanding relationships with internal business partners across the B2B organization, using key partnerships within our business lines to drive growth and the implementation of innovative, value-add account solutions.
Leading business planning, C-Level executive reviews, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.
Developing client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.
What We're Looking For:
BA preferred with 7-10 years’ account / client management, sales, consulting, or procurement leadership experience required.
Experienced in leading, coaching and developing a virtual team, capable of generating the daring growth required from the business.
Shown success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.
Demonstrated ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals.
Demonstrated ability to understand broad issues and competitive landscape, find opportunities to capitalize on market conditions, and implement strategy to dramatically increase market penetration and business growth-oriented results.
Must possess acute business and financial savvy, along with the ability to get results and achieve targets, in order to effectively communicate the GBT value proposition and leverage key drivers of profitability.
Knowledge of American Express GBT products/services and their distinct value is preferred.
Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
Strong presence and communication abilities in front of clients
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Previous experience leading large Global clients is preferred.
Advanced software skills (MS Office) required.
Location
United States
The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)