Job Information
Robert Half Customer Service Representative in Indianapolis, Indiana
Description We are seeking a Customer Service Representative based in Indianapolis, Indiana. This role offers a contract to hire employment opportunity in the customer service industry. As a Customer Service Representative, you will be responsible for handling customer inquiries, renewing memberships, and data entry tasks in a high-volume call center environment.
Responsibilities:
• Handle customer service duties, including answering questions from veterans and processing membership renewals.
• Manage high-volume call handling during peak times, ensuring timely and efficient response to all inquiries.
• Perform data entry tasks to record customer interactions and update customer accounts.
• Monitor customer accounts and take appropriate actions as needed.
• Maintain a high level of professionalism and adherence to company policies, including attendance and punctuality.
• Adhere to company dress code and maintain a business casual appearance.
• Utilize MS Word and MS Excel to perform basic office tasks.
• Refrain from personal cell phone use during work hours to ensure focus and productivity.
• Utilize data entry skills to maintain accurate records and process customer credit applications.
• Ensure all customer credit records are accurate and up-to-date. Requirements • Demonstrated experience in a customer service role
• Proficiency in MS Word and MS Excel
• Familiarity with basic office tasks and procedures
• Prior experience in a call center setting would be advantageous
• Strong data entry skills, including numeric data entry
• Exceptional communication skills, both written and verbal
• Ability to handle and resolve customer complaints effectively
• Strong problem-solving skills and ability to think on your feet
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Exceptional attention to detail and accuracy
• Strong interpersonal skills and ability to work well in a team.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .