AMVETS Jobs

Title: Manager, Global Professional Services Location: Cleveland, Ohio; Remote Experience: Senior-Level Job Function: Professional Services Employment Type: Full-Time Industry: Computer Network & Security About the position The Manager of Global Professional Services plays a pivotal role in leading and overseeing the operations of the Professional Services (PS) team on a global scale. This position is responsible for providing HR and functional leadership to project teams, comprising of Project Managers and Solutions Architects. The Manager ensures the effectiveness, efficiency, and success of project delivery, project health, and overall customer satisfaction while also contributing to strategic initiatives under the guidance of PS Operations Managers. The role demands a blend of hands-on project oversight and leadership to drive continuous improvement and ensure alignment with organizational objectives. The role is expected to be 90% focused on day-to-day project/team leadership, and 10% focused on strategic initiatives under the leadership of the PS Operations Managers. Travel expectations are The position is based in the United States and can be performed remotely, when/if necessary. Applicants must hold US citizenship or US permanent resident status. Responsibilities Provide leadership and direction to project teams within the Global Professional Services organization, overseeing project delivery, customer satisfaction, time to value, project duration, and project efficiency. Lead by example in demonstrating a bias towards action, decisions over discussion, outcomes over inputs, and business goals over personal preferences. Establish and maintain strong relationships with key stakeholders, both internal and external, to drive collaboration, alignment, and successful project outcomes. Provide mentorship, coaching, and guidance to team members, fostering a culture of accountability, ownership, collaboration, and urgency. Serve as the primary point of and own escalations for project-related issues, providing guidance, support, and resolution to ensure customer satisfaction and project success. Own team training and enablement in collaboration with PS Operations Managers. Collaborate with Finance teams as needed to ensure accurate tracking, forecasting, and reporting of project-related revenue, expenses, and profitability metrics. Represent the Professional Services organization in customer-facing engagements, including executive briefings, escalations, and strategic account reviews. Conduct regular project reviews, root cause analyses, and retrospectives to identify areas for improvement and implement corrective actions to drive project performance and customer satisfaction in collaboration with PS Operations Managers. Collaborate with Legal and Compliance teams to ensure adherence to regulatory requirements, contractual obligations, and industry standards in project delivery and customer engagements. Drive the adoption of Professional Services tools and technologies, ensuring alignment with the Global Professional Services Standards, overcoming regional and product divides. Oversee the development and execution of project plans, ensuring adherence to timelines, budgets, and quality standards while mitigating risks and issues proactively. Collaborate with Sales teams to ensure seamless handoff from pre-sales to project execution, driving alignment on project scope, objectives, and deliverables. Assist with project scoping/SOW creation as needed. Skills and Qualifications Extensive experience in leadership roles within professional services or technical support organizations, with a track record of driving operational excellence and delivering results. Strong execution skills, with the ability to develop and implement comprehensive strategies aligned with organizational goals and objectives. E