Job Information
Teleperformance USA Technology Technical Support Representative in Idaho
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
What We’re Looking for
- Over 18 years of age
What We Prefer
HS Diploma or equivalent
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem solving skills
Ability to work independently and multi-task
Work from Home Requirements:
Internet Connection Requirements:
Minimum subscribed download rate equal or exceeds 12.0 Mbps
Minimum subscribed upload rate equal or exceeds 3.0 Mbps
ISP must have no packet loss and ping under 50ms
Proof of internet speed required
Clean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-Remote (Cloud Campus) | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
Requisition ID 2024-48418
Category Customer Service/Support
Country United States