Job Information

Cisco Technical Consulting Engineer (Application Support) - L2/L3 support, Linux, AWS (2 - 6 Years) - Hyderabad in Hyderabad, India

Who we are :

This position is with Cisco’s Webex Connect team. Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver seamless experiences across 10+ channels. Our vision is to help organizations accept mobile technologies so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world. Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence. You will be joining a young start-up-like team building a multichannel customer engagement platform to support thousands of business customers and manage millions of customer communications every day. It is the perfect time for you to join our team, build a scalable platform with traditional and new channels like SMS, WhatsApp, RCS, and email, to take on significant responsibilities and make a direct contribution to the business growth.

Who You'll Work With

  • L2 Production Support Engineer will work on IT systems/applications/Software's which are currently being used by the end users. This job has a main objective of ensuring the application or platform is up and running as expected.

  • The person is expected to have very strong technical skills with 4 or more years’ experience. Strong problem-solving skills with good communication skills, ability to work under pressure with a high sense of urgency.

  • Looking for someone who is proactive, dedicated and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.

Who You Are

  • 2-6 years' experience with AWS Services (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)

  • Will be able to manage Linux services.

  • Knowledge on Scripting Languages Python would be an added advantage.

  • Experience with Relational Databases (MYSQL, MSSQL)

  • Knowledge with Integration Tools (Jenkins)

  • Knowledge with Planning Tools (JIRA, GitHub)

  • Experience reading Java code is very useful.

Note: It is a 24*7 job defined within a team to work in shifts.

What You'll Do

  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.

  • Responsibilities also include root cause analysis, management.

  • communication and client relationship management in partnership with Infrastructure/Service Support team members.

  • Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.

  • Understand the Client Business and Prioritize things accordingly.

  • Diagnose Problems/Issues/Defects and be able to communicate well with the customer.

  • Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.

  • Delegate issues to downstream teams for deeper investigation

  • Coordinate with Development team to seek and devise solutions.

  • Maintain documentation and playbooks related to Support and System Operations

  • Responsible for coaching and mentoring less experienced team members and or acting as a domain specialist.

  • Work in a Change Management and Ticketing environment (i.e. Tivoli, ServiceNow)

Key Skills:

  • Linux: CPU, memory, TCP ports, openfiles, iowait, load average, file operation commands

  • Tomcat or Jboss or any web application server deployment knowledge.

  • SQL: select/update/DELETE/join queries

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We accept digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.