Job Information
NTT America, Inc. Systems Integration Advisor in Hyderabad, India
Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
Escalate complex issues to STO management and leadership as necessary
Assist in advanced troubleshooting of system performance-related incidents
Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
Support change request creation, representation, and implementation for the technology stack
Provide general workstation and server troubleshooting support and support Lvl1 team members
Participate in major incident management calls to provide support on active incidents
Mentor and share advanced knowledge with Lvl1 analysts
Identify and help implement automation and optimization opportunities
Experience:
Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
Good understanding of Windows, MacOS, and *nix operating systems
Proven advanced troubleshooting capabilities
Familiarity with scripting languages such as PowerShell and batch files
Exceptional communication skills and the ability to mentor junior team members
Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
Escalate complex issues to STO management and leadership as necessary
Assist in advanced troubleshooting of system performance-related incidents
Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
Support change request creation, representation, and implementation for the technology stack
Provide general workstation and server troubleshooting support and support Lvl1 team members
Participate in major incident management calls to provide support on active incidents
Mentor and share advanced knowledge with Lvl1 analysts
Identify and help implement automation and optimization opportunities
Experience:
Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
Good understanding of Windows, MacOS, and *nix operating systems
Proven advanced troubleshooting capabilities
Familiarity with scripting languages such as PowerShell and batch files
Exceptional communication skills and the ability to mentor junior team members