AMVETS Jobs

Under the general supervision of the Deposit Operations Manager, the Deposit Operations Representative I performs a wide variety of customer service & clerical duties to provide service to Bank\'s customers in conformance with Bank policies & operating procedures. The Deposit Operations Representative I will have general knowledge of Deposit Operations. & will be responsible for key tasks as detailed below: ESSENTIAL RESPONSIBILITIES: Responds to & research inquiries from both internal & external customers. Researches, resolves & processes EIM daily including: all non-post transactions, returned deposited items & non-sufficient funds/overdraft items & returns. Processes the daily activities of the Courtesy Overdraft Protection program. Including providing customers with education, disclosure notices, first notices, collections & counseling letters at established intervals, as well as monitoring deficit balance accounts. Processes correcting entries, adjustments & other transactions as necessary. Performs data clean items including port &/or name merges. Performs account maintenance including processing stop payment requests, account conversions, monitoring inactive/dormant account activity, processing sweep account activity & customer notifications & processing unclaimed property activities. Performs specific clerical tasks including verifications of deposit, ordering &/or returning foreign currency, foreign checks for collection, monthly remittance & reporting to IOLTA Committee, end-of-year reporting & corrections. Originates &/or verify wire transfers utilizing various systems; posts incoming wire transfers; processes wires submitted via business online banking. Monitors Debit Card activities: order & cancel cards as needed; reconcile cardholder transactions daily; process disputes; verify Branches\' daily balancing of instant issue card stock; add travel notifications to Tranblocker; monitor fraud cases initiated by Bank\'s processor in CaseTracker; research & resolve cards listed on Returned Card Log; review Compromised Card alerts, following documented procedures for customer notification, cancelling & reordering card as necessary & maintain the GLBA log. ATMs: verify Branches\' daily terminal reconciliations. Collaborates with the Digital Banking Specialist to ensure all daily cross-functional tasks are completed including processing business online banking applications & assisting both consumer & business customers with telebanking, online banking & mobile banking. Bill payment: daily report reviews; assist with payment inquiries; trouble shoot enrollment issues. Mobile/Remote Deposit Capture: deposit review, maintenance & support. Oversees ACH ODFI transactions processed via business online banking. Performs other related customer service & general clerical duties as assigned or requested. Ensures that all work is in compliance with applicable laws, regulations & company guidelines as detailed in company policies. The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related & unrelated to the above, may be assigned &, therefore, required. QUALIFICATIONS: Education & &/or Experience HS Diploma required. Two plus years of banking experience required. Ability to maintain confidentiality; with tact & diplomacy. Experience & history maintaining accuracy with detail-oriented information. Physical Requirements: Ability to lift & carry up to 25lbs. See Competencies when applying.