Job Information
United Airlines Senior Staff Representative - Cabin Maintenance Field Support in Houston, Texas
Description
Technical Operations/Maintenance
Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.
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Job overview and responsibilities
The Senior Staff Representative will perform a daily review of all interior discrepancies identified by internal and external customers, ensure all discrepancies identified are properly documented and scheduled for corrective action in a timely manner. Each interior deferral is reviewed to ensure required materials as well as man-power requirements are accurate. Deferrals requiring materials not set up or in stock are forwarded to AOG (Aircraft on the ground) and Inventory Performance to ensure timely purchase. Review commonly seen discrepancies and coordinate with Inventory Performance to set up and allocate required materials to avoid future deferrals. Team updates log pages that require troubleshooting to include reference data and instructions to aid technicians accomplishing repairs. Team reviews changes to current aircraft configurations to ensure materials are set up and allocated to support the repair of these added items. Performs daily interior condition and workability reporting to ensure cabin maintenance is performed as scheduled and open discrepancies on aircraft are corrected promptly. In addition, you will track chronic items that plague the interior condition and on time performance, works with Engineering and manufactures to find solutions. Answer complaints from United Voices and review audits from the cabin audit team, opens log page deferrals for items identified by these groups and schedule them for correction in a timely manner.
Reviews and tracks all open interior deferrals and ensures materials are available for the corrective action, updates interior deferrals with trouble shooting, reference data, man-power requirements and materials which will aid in the timely closing of each discrepancy
Schedules deferrals showing material availability in a station and notifies local field planning and station maintenance of these scheduled deferrals
Monitors all deferrals requiring materials which have not been set up or are not in stock
Works with AOG team to order and move materials to stations where work can be performed
Works with Inventory Performance to ensure locations are allocated the parts to support assigned fleets
Alerts Inventory Performance of new material requirements such as new aircraft and changes to current aircraft to ensure materials are set up and allocated to support the repair of these new items
Reviews all INT deferrals daily to ensure they have been deferred under the proper deferral type
Works with TOMC (Technical Operations Maintenance Control) to correct discrepant deferrals
Monitors other cabin appearance deferral (HCK, CLN,) types to ensure discrepancies deferred under these codes are worked as well
Tracks chronic discrepancies which are causing delays or degraded appearance on the fleet
Work with engineering and maintenance programs to adjust in the maintenance program or provide product improvements to the problem area
Work with inventory planning to ensure materials are ordered to support new installations and allocated to correct stations
Answers internal complaints from United Voices and others concerning aircraft discrepancies
Opens deferrals to address these items and provides feedback on findings to the reporting group
Research customer complaints and ensure identified problems have deferrals opened for corrective action
Reviews audits received from appearance audit group and ensured discrepancies are documented and scheduled for correction by the stations
Maintains Interior website to aid Line Maintenance and AIR on hard-to-find items used in the cabin such as decorative coverings, interior paints, and bulk extrusions
Help with configuration maintenance of the Cushion and Cover Database, Maintain IFM configurations
Monitors, tracks, and reports on cabin check compliance on all aircraft
Monitors tracks and reports on cabin deferrals and their time on wing
Monitors carpet changes and adjust due dates as needed to match ship set changes with heavy checks
Ensures forecasts are changed from blue to black carpet
Qualifications
What’s needed to succeed (Minimum Qualifications):
High school diploma or equivalent
FAA (Federal Aviation Administration) A&P (Airframe & Powerplant) Certificate
Valid driver’s license
5 years in the aircraft maintenance industry
Extensive knowledge of aircraft maintenance operations and applicable FAA regulations
Strong background and technical knowledge on fleet types operated and maintenance programs, Interior focus a plus
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree or 4 years of relevant work experience in Aviation Management, Engineering, Business
2 years in a leadership role within a maintenance organization including a unionized labor workforce
The base pay range for this role is $87,780.00 to $119,680.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.