Job Information

Catholic Health Initiatives Neuroscience Navigation Coordinator in Houston, Texas

Neuroscience Navigation Coordinator

Baylor St. Luke's Medical CenterHouston, Texas

Requisition ID 2022-216227 Employment Type Full Time Department Neuroscience Hours/Pay Period 80 Shift Day Weekly Schedule 8:00 am - 5: 00 pm Remote No Category Care Coordination / Case Management / Social Work


Baylor St. Luke’s Medical Center

Baylor St. Luke’s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke’s Health. Located in the Texas Medical Center, the hospital is the home of the Texas Heart® Institute, a cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD. The hospital was the first facility in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award five consecutive times. Baylor St. Luke’s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Position Summary

This position serves as a liaison between the Inpatient multidisciplinary care providers, Spine Surgeons/Neuroscience Physicians, hospital ancillary departments and referral sources for patients who are referred for complex neurosurgical and/or spine procedures. This position works in partnership with the clinical team to facilitate care from the hospital to the ambulatory setting, including coordination of important post-operative care appointments. This position also provides organizational support for this patient population by ensuring receipt of test results, facilitating correspondence, appropriately triaging patient phone calls and maintain records.


Position Responsibilities:

  • Coordinates the patient evaluation process by facilitating referrals, obtaining test results, scheduling appointments and ensuring timely communication is provided to all team members including the patients during the entire process

  • Schedules follow-up procedures and appointments including facilitating care coordination between the IP care environment and their ambulatory services. This individual will function as a primary point of contact for the patient on questions they have related to their care experience.Prepares letters, reports and correspondence in a correct, businesslike manner. Prepares materials for the multidisciplinary clinical care providers, referring physicians and insurance case managers. Ensures that patients receive the appropriate educational materials for their respective surgical procedures.

  • Maintains a knowledge base regarding the patients insurance coverage and benefits as it relates to facilitating PT and/or other therapies or treatments after discharge

  • Participates in the daily multidisciplinary rounds with the clinical care team, collaborating with them on resolving barriers to timely discharge as well as providing daily updates to the referring physician on the patients clinical status and progress

  • Collaborates with appropriate nursing and service line leadership on Press Ganey results, identifying areas of opportunities and actively engages in action plans to improve scores. In certain situations – will provide real time service recovery as indicated and notify leaderships

  • Obtains and communicates clinical information from patients, families, medical record and other members of the health care team to appropriate members of the care team

  • Provides financial aid application for patients needing medication and medical care assistance

  • Demonstrates accountability for patient safety and reporting concerns in an accurate and timely manner to members of the team

  • Works closely with clinic personnel to ensure seamless coordination of care from the acute care environment to the ambulatory setting

  • Assists with preparation of service line reports including collection of data and presentations


Minimum Requirements:

Education and Licensure:

  • High school Diploma/GED

Minimum Experience:

  • Two (2) years of relevant experience

Minimum Knowledge, Skills, and Abilities

  • Computer skills required including applications such as Excel, Word and Outlook

  • Experience in a health care setting required and familiar with medical terminology

  • Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients and their family members

  • Demonstrates ability at self-direction, patient advocacy, follow through, and evaluation of services rendered

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.