Job Information
Insight Global Level II Desktop Support in Houston, Texas
Job Description
Installation & Configuration: Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
Support & Troubleshooting: Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
System Monitoring & Backup: Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
System Maintenance: Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
Documentation & Communication: Document and communicate system changes, maintenance schedules, and incidents effectively across teams.
Compliance: Ensure systems adhere to company IT standards, policies, and security protocols.
Work Order Management: Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
Second-Level Support: Provide second-level technical support for more complex client/server technical problems.
Service Delivery: Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Certifications: Microsoft MCP certification for the current desktop operating system 3-5 years of relevant work-related experience.
Proficient in Windows operating systems and network configurations related to PC devices.
Ability to diagnose and repair PC and notebook systems.
Understanding of client/server LAN/WAN environments.
Problem-Solving: Ability to resolve both first- and second-level technical hardware/software issues. - network connectivitiy issues, unable to upload files into network drive, running IPconfig, etc.
Compensation for this position depends upon years of experience. $25-$32/hr null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.