Job Information
Robert Half Desktop support in Houston, Texas
Description
Position Overview:
We are seeking a skilled and proactive Systems Administration professional to manage and support our firm's technology infrastructure, in the Houston area. This role is essential for ensuring the security, efficiency, and reliability of our systems and providing top-tier support to our team.
Key Responsibilities:
Oversee and maintain the firm's network infrastructure, physical and virtual servers, workstations, printers, and other IT equipment to ensure optimal performance, reliability, and security.
Implement, monitor, and maintain cybersecurity measures, including firewalls, intrusion detection/prevention systems, antivirus programs, and data loss prevention tools. Respond promptly to security incidents.
Develop, implement, and regularly test data backup and disaster recovery plans to ensure business continuity.
Provide timely technical support to firm personnel for hardware, software, and network issues. Create and deliver IT training sessions as needed.
Support and potentially administer the firm's Salesforce instance, including user management, basic configuration, reporting, and troubleshooting.
Manage and maintain cloud-based services (e.g., Box) with a focus on security, accessibility, and cost-efficiency.
Coordinate with IT vendors for hardware, software, and support services, ensuring service level agreements are met and issues are resolved promptly.
Maintain accurate and comprehensive documentation of IT systems, configurations, policies, and procedures.
Research and recommend new technologies to enhance the firm's efficiency, security, and capabilities. Assist with planning and implementing new IT initiatives.
Support internal and external IT audits, ensuring compliance with relevant regulations and best practices.
Familiarity with Slack, 3CX, Twilio, and general networking tasks is required.
Requirements
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., CompTIA Security+, Network+, Microsoft Certified Professional) are highly desirable.
3–5 years of experience in IT support and systems administration, preferably within a professional services or law firm environment.
Practical experience with the Salesforce platform, including user support, basic administration, and understanding of security protocols.
Strong grasp of networking concepts (TCP/IP, DNS, DHCP, VPN).
Solid knowledge of Windows Server and desktop operating systems.
Experience with cybersecurity principles, tools, and best practices.
Familiarity with cloud platforms such as Microsoft Azure or AWS.
Excellent troubleshooting, problem-solving, and analytical skills.
Outstanding communication, interpersonal, and customer service abilities.
Ability to prioritize and manage multiple projects in a fast-paced environment.
High degree of professionalism, confidentiality, and attention to data security.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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