Job Information
Marriott General Manager in Hinesville, Georgia
Additional Information
Job Number 24209380
Job Category Property Leadership
Location Fairfield Inn & Suites Hinesville Fort Stewart, 1494 East Oglethorpe, Hinesville, Georgia, United States, 31313VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20Inn%20%26%20Suites%20Hinesville%20Fort%20Stewart%2C%201494%20East%20Oglethorpe%2C%20Hinesville%2C%20Georgia%2C%20United%20States%2C%2031313)
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Sai Hospitality Management Company, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description / Essential Functions
Job Title: General Manager
Department: Operations
Supervisor Title: Corporate Management and Ownership
Job Description: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring that guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with brand standards, to achieve a friendly atmosphere of superior guest service and product quality. Provide a professional image at all times through appearance and dress. Provide exemplary performance standards for staff to follow. Lead by example, perform other duties as required by company / brand.
Essential Job Functions:
Guest Relations
Be readily available/approachable for all guests
Ensure that departments achieve or exceed guest’s service expectations
Offer proactive and professional solutions when dealing with guest concerns
Extend professionalism and courtesy to guests at all times
Become involved in appropriate community and/or government affairs
In all situations, provide exceptional customer service to all guests. With adherence to legal, corporate and brand requirements, generate guest satisfactions by making their stay as comfortable and accommodating as possible in clean and well kept environment
Associate Team: Guest Services/Maintenance/Housekeeping/FoodService/Departments
Communicate department and individual goals and results with the department associates.
Promote teamwork and individual morale, seek suggestions from the team members
Lead by example, demonstrating knowledge, self-confidence, energy and enthusiasm
Motivate and encourage staff to solve guest and associate-related concerns
Communicate career opportunities to team leaders and associates
Recognize good team performance on a continuous basis, through reward and recognition programs. Use mistakes as teachable moments, not moments for criticism
Assist team leaders in meeting and exceeding personal and professional goals
Meet semi-annually with individual staff members on a one-to-one basis
Conduct monthly reward and recognition meeting, celebrating team / departments goals and associate achievements
Promote empowerment by recognizing team members who make decisions
Learn from mistakes, celebrate successes, reinforce appropriate principles for successful outcomes
Develop cross training opportunities throughout the hotel, and within the brand. Use certificate training program as applicable, encourage personal and professional goals
Human Resources
Conduct performance evaluations for all employees, including department heads and supervisors
Maintain proper and confidential associate files, i.e. personnel files, medical files, investigative files etc.
Aggressively reduce the number of accidents, and minimize workers compensation and unemployment claims and resulting costs
Possess and utilize excellent time management skills
Thoroughly understand and implement the Corporate and Brand service culture
Assist the team leaders in doing the same for each team member
Conduct one-on-ones with team leaders and team members bi-annually
Provide service training on quarterly basis, utilizing local classes, trainers and other corporate training resources
Ensure orientations for new team members are thorough and completed in a timely fashion. Ensure associates understand all of company incentives, to which they may be entitled
Financial
Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction
Comply with all corporate accounting procedures
Maximize revenue through the Yield Management and inventory control systems
Develop annual budget and capital expenditure plans
Aggressively minimize accident, workmen’s compensation, and unemployment claims and resulting costs
Utilize budgets to teach assistant general manager and team supervisors to understand company financial objectives. Balance costs with associates / guest satisfaction
Develop and communicate selling strategies, utilizing brand/corporate inventory control, reports and other forecasting tools. Review these tools weekly with Sales Manager
Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures
Know, understand and satisfy the needs of the property owners, the management company, associates, and guests, bearing in mind that these needs are subject to change
Sales and Marketing
Implement and encourage hotel participation in corporate national sales and marketing programs
Communicate competitive market condition to team supervisors and corporate management
Daily: monitor and maintain social media presence and communications
Review brand/corporate inventory controls and selling strategies daily
Continually solicit new business for the hotel
Monitor group block and direct bill processes
Network during breakfast and social hours to assist sales in uncovering business leads
Ensure all guest services and all associates understand hotel selling strategies
Keep current on local market conditions
Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan
Maintain report with competitor hotels, lead sources, clients and the local community
Ensure that brand RFP/leads are responded to in a timely fashion
Manage sales department
Review period end reports
Attend community relations meetings
Operations
Perform hands-on duties as needed, to deliver proper guest services
Provide a safe working environment
Ensure accident prevention programs are taught and maintained
Audit regularly to ensure guest rooms, public spaces, grounds, work and kitchen area meet sanitation and cleanliness standards
Coordinate preventive maintenance and general cleanliness programs, so that assets are well maintained, and guest satisfaction goals are achieved
Become certified in food handling within 60 days of assignment by approved health department/brand trainer
Analyze and implement actions and procedures that use brand / corporate recommendations for business success
Attend all regional /brand training seminars as deemed helpful to business success
Coordinate brand/corporate recommended and required room care programs (including sanitizing initiatives). Identify trends and convey suggestions, to make recommendations for improvements
Audit a minimum of 15 rooms/suites per week, identify displeasers and ensure general procedures and results meet or exceed standards
Assist and teach team supervisors in scheduling efficiency, to coordinate guest and hours per occupied room goals. Be aware of potential need times throughout the week
Ensure cross – training of all associates
Administrative
Ensure property hiring practices comply wit I-9, ADA and EEO requirements and strive for a culturally diverse work place
Interview and select potential new hires
Promote both Guarantee of Fair Treatment and Open Door policies
Use constructive coaching and counseling, when addressing associates’ concerns
Maintain current licenses and permits as prescribed by local, state, and federal agencies
Have working knowledge of all corporate brand manuals and procedures
Scheduling of management team must include coverage of weekend and evening hours
Pursue continuous personal development
Carry out all reasonable requests, which you are capable of performing
With input from the team supervisors, conduct reviews in a timely fashion
Understand and implement brand-specific inventory control portal and daily selling strategies
Ensure hotel maintains compliance with all federal, state and local laws, tax laws, including exemption criteria, OSHA, EEOC, Wage Hour and Health laws
Practice and enforce safety standards at all times
Prompt and regular attendance is imperative. Work hour flexibility and/or overtime is imperative when needed.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work. Overtime may be necessary
Act as a team leader and team player with all levels of staff. Lead by example.
Additional Responsibilities
Current and valid driver’s license is required.
Overnight travel may be required as necessary
Professional behavior and appearance is necessary and required daily
Participation in all mandatory job training and meeting is necessary and required
Adherence to property policies and procedures, compliance with the Employee Handbook, and/or other property documents is necessary and required
Immediate response to and / or report of any suspicious activities, threats, robberies, injuries , etc. by guests, associates or other to the proper authorities is necessary and required, as appropriate.
Execute any other duties as assigned by supervisor
Equipment Operations:
Computer
Fax Machine
Copy Machine
Hotel Switch Board System
ADP Time Clock
Voice Mail System
Hotel Brand Front Desk System
Commercial Coffee Machine
Hotel Transportation Van, as applicable
Others, as company/hotel/business needs, arise
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by associate/team member to successfully perform the functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities, to perform the job functions. While performing the duties of this job, the associate/team member is frequently required to sit, regularly use hands to handle, or feel objects, tools or controls, and talk and hear. The associate/team member is regularly require to stand, walk and reach with hands and arms. The associate/team member must frequently lift and/or move up to 25 pounds.
This company is an equal opportunity employer.
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