Job Information
Cognizant Customer Service Representative in Heredia,HE-AFZ, Edificio, Costa Rica
Job summary
We are seeking a highly skilled BPO SPE Data professional with 5 to 7 years of experience to join our team. The ideal candidate will have expertise in MS Office and possess excellent language skills in English. This role follows a hybrid work model and operates during the day shift. The candidate will play a crucial role in managing and analyzing data to drive business decisions and improve operational efficiency.
Responsibilities
Manage and analyze large sets of data to identify trends and insights that will drive business decisions.
Oversee the development and implementation of data management strategies to ensure data accuracy and integrity.
Provide support in the creation of reports and presentations using MS Office tools to communicate findings to stakeholders.
Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs.
Ensure data compliance with company policies and industry regulations.
Develop and maintain documentation for data processes and procedures.
Train and mentor team members on data management best practices and MS Office tools.
Monitor data quality and implement measures to improve data accuracy and consistency.
Assist in the development of data-driven strategies to enhance operational efficiency and customer satisfaction.
Conduct regular audits of data systems to identify and address any discrepancies.
Support the implementation of new data management technologies and tools.
Participate in meetings and provide insights on data-related issues and opportunities.
Stay updated with the latest trends and best practices in data management and BPO industry.
Qualifications
Must have a minimum of 5 years of experience in data management within a BPO environment.
Should have advanced proficiency in MS Office including Excel Word and PowerPoint.
Must possess excellent language skills in English including reading writing and speaking.
Should have strong analytical and problem-solving skills.
Must be detail-oriented with a focus on data accuracy and integrity.
Should have the ability to work independently and as part of a team.
Must have excellent communication and interpersonal skills.
Certifications Required
Certified Data Management Professional (CDMP) or equivalent certification in data management.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.