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The Controls Automation team is part of Citi’s Central Controls Capabilities Unit and is responsible for the evaluation of enterprise-wide controls for automation and the design, development and implementation of automated control solutions on the strategic ROCK Olympus controls platform.

This position reports to the Centralized Controls head and is responsible for completing due diligence into the automation of enterprise-wide “common” controls and recommending automated solutions to senior management and for participating in the design, development and implementation of automated solutions for an identified population of controls. The Controls Automation Manager takes ownership and accountability for completing due diligence into control themes and controls assigned to them and for the design and delivery of associated automated controls solutions within this program.

The Controls Automation manager is a disciplined professional and has a developed knowledge of the principles and life cycle of control design, implementation and control operation. Ideally, the incumbent will have prior experience in design and delivery of automated control solutions and an innovative and “think out of the box” mindset and a user perspective knowledge of available technology tools and applications to optimize the efficiency and effectiveness of automated solutions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly senior stakeholders and technology partners.

Responsibilities:

• Supports the Controls Automation Lead in communication of the automation program, objectives and purpose to stakeholders including control and process owners; businesss, central controls and technology stakeholders; 2 and 3 LoD stakeholders.

• Completes due diligence into assigned control themes / controls, to assess suitability for automation and operation of control within a central controls utility. Involves extensive interaction with all impacted stakeholders, including control, process and core technology owners, businesses and 2nd LoD risk partners.

• Designs automated control solutions, for assigned controls, drawing on advanced automation tools (codified controls, AI and NLP) as necessary to maximize accuracy, efficiency and effectiveness.

• Formulates and designs operating model for each control theme/controls assigned to them within the program (ie). operation of control by the centralized controls utility in Costa Rica or federated operation of control by each Citi business) and for communication and agreement with all key stakeholders.

• Drafts detailed end-to-end project plans for assigned control automation deliveries and tracks timely delivery of each milestone.

• Participates in communications and discussion with ROCK Olympus technology developers on required data feeds, design of automated control processes and ensures full and complete understanding of requirements prior to development.

• Leads and coordinates drafting of business requirements documents (BRDs) for assigned controls, communication and presentation to key stakeholders and plays a key role in review agreement of final documents.

• Completes analysis of headcount requirements and capacity assessments for operation of assigned controls to be automated (either by central utility or within applicable businesses) to feed into capacity planning discussions with businesses & centralized controls utility in Costa Rica.

• For assigned controls, targeted for automation, manages each stage of development life cycle, working closely with developers, through to final delivery.

• Plans and manages user acceptance testing (UAT) for implementation of assigned controls for automation.

• Plans and executes go-live logistics for automated control solutions (ie. cutover from manual process to automated / centralized solution)

• Member of Controls Automation working group; attends meetings to provide ongoing updates on assigned deliveries to key stakeholders.

• Mentors, guides and trains junior team members in control principles and automation techniques.

• Tracks and manages ongoing operation of live controls on the ROCK platform and is a key point of escalation for technology incidents and incident reporting.

• Manages the Controls Automation team in Costa Rica to oversee team deliverables including:

• Monitoring of live controls on the ROCK platform for changes in control parameters and source data feeds and ensure all changes are anticipated and implemented in ROCK for uninterrupted operation of controls on the platform

• Drafting of Business Requirements Documents (BRDs)

• Drafting and delivery of user guides and delivery of targeted training sessions for each automated controls solution

Qualifications:

• 6-10 years banking and/or risk management experience, 2+ years in Risk & Controls roles.

• Excellent knowledge of the principles of control design, execution and testing.

• Knowledge of advanced automation tools and applications

• Good understanding of MCA (Managers Control Assessment) frameworks and processes.

• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.

• Effective communication, written and presentation skills.

• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.

• Strong execution and project management skills with drive for continuous improvement to ensure timely/quality delivery of critical projects/tasks.

• Innovative and Independent thinker and able to structure, design and articulate imaginative automated solutions.

• Advanced English Skills

Travel Requirement:

• Less than 10%.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

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