Job Information
PrimeFlight Aviation Services Customer Service Agent Supervisor in Hebron, Kentucky
Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
*Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
- We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
Our Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE SUPERVISOR
You like working as a team, toward a common goal
Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
Monitor and evaluate the performance of customer service agents, providing feedback and coaching
Address and resolve escalated customer complaints and issues effectively
Train and mentor customer service staff in best practices and airport-specific procedures
Ensure team adherence to airline and airport policies, procedures, and service standards
Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
Implement strategies to enhance customer satisfaction and streamline service processes
Maintain up-to-date knowledge of flight information, gate assignments, and airport services
Facilitate effective communication between customer service agents and other airport departments
Enjoy working with internal and external customers worldwide
You have very strong customer service skills
You have a great attention to detail
Willing to go that extra mile
You enjoy working with a team or individually to accomplish your tasks
Like to build long term relationships with your customers
Physical activity may include:
Stand and walk for extended periods of time
Ability to lift 70 pounds or more
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
Minimum age of 18 years old
5 years of customer service experience
2 years of Customer Service Lead
Knowledge of the Aviation Industry
Comfortable working with computers, mobile devices, and tablets
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.