AMVETS Jobs

About us

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What's the job?

As Manager on Duty, you’ll direct and oversee all aspects of the Guest Services operations (Front Desk, Instant Service, My Concierge Service, Porter Services, Transport Services and Activity Services) to deliver a memorable and unique guest experience and bring the brand to life.

This is a Full-time Position. Salary: $75,600 pa

Your day-to-day

To lead, motivate, train and develop the team in a manner that enables them to operate to the maximum levels of efficiency and to provide a productive service. Ensure colleagues are appropriately trained on systems, security and cash handling procedures and service & quality standards. Schedule and participate in daily operation meetings ensuring the team is prepared and supported for the shift. Demonstrate a sound awareness of Workplace Health and Safety (WHS) policies and procedures. Partner with Security Department to provide a safe and secure environment for guests and colleagues. Responsible for and supervise overall operation of the hotel, including restaurants, bars and meetings & events in absence of Resort Manager. Closely monitor and assess guest feedback (direct, MOD report and Heartbeat) putting into place detailed action plans focusing on appropriate follow up and follow through. Liaise with the Front Office Manager relating to Meet & Greet schedule for incoming and outgoing VIP and Recognition guests. Oversee night audit function and preparation of daily financial reports. Drive programs to deliver on financial performance through Upselling. Ensure accuracy, control and safety of all cashiering procedures. Control Labour costs, ensuring that budget and business levels are taken into consideration, to manage expenditure

What we need from you

Completed Tertiary Studies in Hotel Management or Business Degree

Minimum 3 years’ related management experience in 5 star, luxury hotel industry.

Flexibility - this is a full-time position however night, weekend and holiday shifts are all part of the job

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Fluency in the local language - extra language skills would be preferred

Strong interpersonal skills both written and verbal

Literate and tech-savvy - knowledge with PMS specifically opera is a must

You’ll have a current clean driver’s license

Able to travel on boats without sea sickness

Certification – QLD Responsible Service of Alcohol Certification

What you can expect from us

This is a Full-time Position. Salary: $75,600 pa

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

For our InterContinental Hayman Island team, we offer:

World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.

An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

 Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses.

IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

Please visit Careers - InterContinental Hayman Island [link removed] for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihgaustraliacareers

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.