AMVETS Jobs

Level 1 NOC Technician

Location Hauppauge, NY

Company Order Number 2747

# of openings 2

Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2747)

Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!

This position pays between $40,000 - $44,000 annually. Pay will be based on experience.

RESPONSIBILITIES:

• Escalate tickets to Level 2 NOC Technicians

• Troubleshoot EMR systems for clients

• Rectify Active Directory issues

• Support client technical issues via phone support

• Diagnose Microsoft O365 issues

• Troubleshoot printers and endpoint devices

• Perform any other job duties assigned to you

  QUALIFICATIONS:

• 1-3 years experience working a helpdesk or end user support

• Working knowledge of Active directory

• Working knowledge of Microsoft office

• 1-3 years of Windows OS experience

• Strong Customer service skills

• CompTIA A plus is preferred

• ITIL certification is preferred

  Custom Computer Specialists Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

  Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

  EEO Statement:

  Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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