Job Information
American Express Associate-Digital Product Management in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
The role is an integral part of EDDS and supports Customer 360, an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights and linkages. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging industry leading Amex data assets, next-gen machine learning algorithms and Big Data environment.
Key responsibilities for this role would be providing analytical support to improve data quality and accuracy of customer data, serving all the analytics needs for C360. Part of this role will be to work with platform owners for deployment of analytical solutions to improve customer data in Customer 360, enrich data and enhance accuracy to drive Amex economics in various areas – marketing, new accounts acquisition and onboarding, risk management, customer servicing, customer management, credit & collections etc.
Functional Responsibilities:
We’re looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:
Analytical support to improve accuracy of customer data in Customer 360.
Ensure adherence and compliance to data quality standards
Monitor performance and quality control plans to identify any gaps, find solutions to elevate data quality and performance at product level.
Maintain an external lens to inform decisions and business strategies
Partner with product analysts and data scientists to drive identification and enhancement of Customer 360 Individual platform with the target to reduce ORE/CAPs and customer generated incidents related to data and linkages for Individual Entities.
Facilitate stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
Support overall program management efforts including handling project status, managing, and raising risks and issues.
Facilitate the optimization of product backlogs, efficiently translate the business needs into requirements on Rally and articulate it clearly to the scrum teams.
Ability to write effective testing and acceptance criteria to ensure features are delivered in a timely manner.
Define, quantify and report on metrics related to product launch, process efficiency and performance.
Collaborate with scrum team(s) and demonstrating qualities consistent with AMEX leadership dimensions (empower, encourage, influence, deliver)
Qualification Requirements:
0-2 years of experience in development and deployment of data science solutions
Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
Strong quantitative skills with an understanding of analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value.
Experience with delivering business solutions across a variety of platforms and technologies such as Big Data, Pyspark, Hive, SQL, Scala, Python
Good understanding of prototyping, iterative development, and Agile principles.
Strong program management, analytical and problem-solving skills.
Ability to think abstractly and deal with ambiguous/under-defined problems.
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: India-Haryana-Gurgaon
Other Locations: India
Schedule Full-time
Req ID: 24011337