Job Information
Outer Cape Health Services Cheif Operating Officer in Harwich Port, Massachusetts
Why work with us? Joining Outer Cape Health Services isn\'t just about taking on a new role; it\'s about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. A DAY IN THE LIFE OF THIS ROLE: The Chief Operating Officer (\"COO\") provides leadership for achievement of Outer Cape Health Services? (\"OCHS\") operational goals and assures the overall satisfactory functioning to meet its mission. The COO will focus on improving the overall patient experience while optimizing the efficiencies of the organization. The COO is responsible for organizing and directing OCHS?s functions and will establish standards and policy applicable to all staff. The incumbent will also partner with the CEO in developing and enhancing the relationship between OCHS and the community to identify new community needs, and assist with fundraising efforts. The COO is in charge of the day to day clinical functioning of the organization in the absence of the CEO. SUMMARY OF DUTIES: Work with the CEO to establish standards and develop policy required for the implementation of OCHS?s programs, with Board approval as appropriate. Implement health center policy for operations, including interpretation to staff, funding sources, external agencies and the community. Direct and support assigned departments in the development of operations including needs assessment, analysis, planning and implementation. Develop, oversee, and implement delivery mechanisms for health center services by continually assessing the client base and service portfolio as well as conducting performance analysis. Plan, develop and implement strategy and process for operational management and development so as to meet agreed organizational performance plans, within approved budgets and timescales. Responsible for the evaluation and development of operational strategy and performance in partnership with the CEO and the executive team. Define departmental key result areas and monitors progress in accomplishment of action plans. Work with the Director of Quality and Compliance to develop consumer satisfaction instruments to evaluate effectiveness of services and to determine the need for new services. Provide programs and services that meet community needs by expansion informed by customer and community evaluation systems, increasing productivity, and improving service quality levels. Work with the CEO to develop funding for new programs, services, grants, etc., as required to meet identified community needs. WORK ENVIRONMENT: The functions of this role are conducted in an office environment. WHAT WE NEED FROM YOU: Previous executive-level experience in healthcare administration, ideally within FQHCs or similar community health settings. Experience with practice administration and/or support service management, including supervisory experience. Effective managment and supervisory skills Hold a degree and licensure as a Medical Doctor (MD or DO), Physician Assistant (PA), Registered Nurse (RN), or Family Nurse Practitioner (FNP) preferred Master?s degree preferred. Excellent oral and written communication skills Ability to effectively communicate with varying demographics Results and Detail-Oriented