Job Information
TEKsystems Service Desk Technician in Harrison, New York
This position is a 6 month contract to hire and sits onsite in Harrison, NY.
Description
The current service desk team is looking to add to their current staff to assist with the large volume of calls coming in from the districts. They are looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. They primarily will be working with Microsoft OS, (Windows 10). They will be tasked to handle end user calls, provide a high level of customer service and remediation any software or hardware related issues via remote assistance. They will be responsible for password resets, troubleshooting, documenting, and escalating any issues. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.
Skills
Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset
Additional Skills & Qualifications
Communication and customer service are as important as the technical experience of these candidates. They must have a good demeanor around anyone they encounter and over the phone.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Harrison,NY.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.