Job Information
Oracle Solutions Consultant - Utility Billing in Harrisburg, Pennsylvania
Job Description
Running on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local government agencies. It provides a single, integrated system for streamlined accounting, grants management, payroll, planning and budgeting, human resource management, and more.
The NetSuite for Government team is hiring an entrepreneurial Oracle Utilities consultant to deliver a best-in-class implementation and customer experience to our first few Utility Billing customers. This person will help to define an industry-leading implementation experience for small local government agencies adopting Oracle’s Energy and Water Customer Solutions. This is an entrepreneurial role in a fast-moving business unit. We are looking for someone who brings deep product expertise on Oracle Utilities Customer Cloud Service (CCS) or Oracle Utilities Customer to Meter (C2M) but is willing to question the status quo and think creatively on how to tailor both the product and the service delivery for a much simpler audience.
What you will do:
Help define the product offering in partnership with product management and engineering
Lead customer discovery conversations to identify critical user needs across the NetSuite for Government user base
Customize and configure CCS to deliver a simple user experience while meeting all critical customer needs
Conduct product demos of pre-configured CCS instances to gather customer feedback
Work with product and engineering teams to action customer feedback and incorporate changes into longer term-product roadmap
Act as an internal product expert on the consulting team to advise on Oracle Utilities product architecture
Develop implementation accelerators for common local government utility customer archetypes related to water, wastewater, sanitation, gas, and electric utility billing needs
Lead service delivery for multiple implementation projects
Lead the software implementation for local government Utility Billing customers
Configure and customize the customer’s CCS environments in line with local government customer needs
Help develop standardized reports for municipal utilities including AR aging reports, credit and collections, etc.
Provide guidance on migrating off of legacy utility billing solutions currently operated by customers
Collaborate with engineering on developing integrations between CCS and 1 st -party and 3 rd -party software solutions for paperless billing, payments, bill printing, etc.
Contribute to the data conversion strategy for local government utilities customers and lead a team to migrate premise, meter, customer, and transactional data for new Utility Billing customers
Deliver in-person and virtual training to new Utility Billing customers
Create test cases across reporting, integrations, conversion, and enhancements for ensuring zero-defect delivery to new Utility Billing customers
Reimagine the service delivery methodology for Oracle Utilities
Assist in the design of the Oracle Utilities implementation playbook for a simpler customer segment
Develop repeatable consulting methodologies, tools, and playbooks to prioritize speed over customization, while ensuring a best-in-class customer experience for local government utilities customers
Create consulting artifacts such as client presentations, project plans, data migration templates, and training materials that allow teams to deliver on Utility Billing implementation projects at lightning-fast speed
Mentor and train junior team members on the Oracle Utilities platform
Train new consultants on the Oracle Utilities product framework and underlying data model
Who we are looking for:
BS or MS degree or equivalent experience in computer science, IT, software engineering, management information systems or mathematics
Proven track record of 5+ years designing and developing on the Oracle Utilities Application Framework application scripting and SQL
Experience and knowledge of Oracle Utilities products (especially C2M and CCS) and underlying data models
Proven track record of implementing Oracle Utilities products for at least 5years, across customers of all sizes; Experience with small and medium municipal customers a plus
Certification in CCS/C2M will be an added advantage
Demonstrated ability to lead multiple consulting engagements and work effectively and collaboratively with customers, product management, sales, and engineering
Superior written and verbal communication skills including leading presentations with senior client stakeholders
Ability to handle multiple, fast-paced assignments with complex schedules ; Prior experience working at a start-up highly preferred
Creative problem solving skills with a demonstrated ability to approach problems with a first-principles approach; not satisfied with the status quo
Career Level - IC4
Responsibilities
Help define the product offering in partnership with product management and engineering
Lead customer discovery conversations to identify critical user needs across the NetSuite for Government user base
Customize and configure CCS to deliver a simple user experience while meeting all critical customer needs
Conduct product demos of pre-configured CCS instances to gather customer feedback
Work with product and engineering teams to action customer feedback and incorporate changes into longer term-product roadmap
Act as an internal product expert on the consulting team to advise on Oracle Utilities product architecture
Develop implementation accelerators for common local government utility customer archetypes related to water, wastewater, sanitation, gas, and electric utility billing needs
Lead service delivery for multiple implementation projects
Lead the software implementation for local government Utility Billing customers
Configure and customize the customer’s CCS environments in line with local government customer needs
Help develop standardized reports for municipal utilities including AR aging reports, credit and collections, etc.
Provide guidance on migrating off of legacy utility billing solutions currently operated by customers
Collaborate with engineering on developing integrations between CCS and 1 st -party and 3 rd -party software solutions for paperless billing, payments, bill printing, etc.
Contribute to the data conversion strategy for local government utilities customers and lead a team to migrate premise, meter, customer, and transactional data for new Utility Billing customers
Deliver in-person and virtual training to new Utility Billing customers
Create test cases across reporting, integrations, conversion, and enhancements for ensuring zero-defect delivery to new Utility Billing customers
Reimagine the service delivery methodology for Oracle Utilities
Assist in the design of the Oracle Utilities implementation playbook for a simpler customer segment
Develop repeatable consulting methodologies, tools, and playbooks to prioritize speed over customization, while ensuring a best-in-class customer experience for local government utilities customers
Create consulting artifacts such as client presentations, project plans, data migration templates, and training materials that allow teams to deliver on Utility Billing implementation projects at lightning-fast speed
Mentor and train junior team members on the Oracle Utilities platform
- Train new consultants on the Oracle Utilities product framework and underlying data model
#LI-JC1
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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