Job Information

ICF Consulting Group, Inc. Senior ServiceNow Developer (Remote) in Harrisburg, Pennsylvania

Senior ServiceNow Developer “Secret Security Clearance Required”

We are open to supporting 100% remote work anywhere within the U.S.

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer to be part of an established team supporting our federal client in Washington, DC.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

Supports the DoS modernization effort to automate all business processes within the department’s cloud ServiceNow Platform. The team follows state of an art Scrum methodology to support the CICD release methodology in a rapidly growing, entrepreneurial, technology department.

The Work

Be part of a 5 agile teams project to support DoS ServiceNow modernization, be responsible for but not limited to designing, configuring, developing, and troubleshooting, and implementing baseline and custom applications to enhance the platform. In addition, support all stability and implementation architectural changes when needed.

Position Responsibilities:

  • Formulates and defines system scope and objectives.

  • Prepares detailed specifications for programs.

  • Responsible for the maintenance of licenses and certificates across the ServiceNow platform.

  • Experienced with Change and Release Management processes.

  • Responsible for program design, coding, testing, debugging, and documentation.

  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.

  • Understands the business or function for which the application is designed.

  • Instructing, directing, and checking the work of other technical team members.

  • Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients.

  • Adept at developing front-end portals, and back-end console development.

  • Experience with programming languages and databases including HTML, CSS, JavaScript, and supporting libraries, JSON.

  • Experience building and supporting scoped applications.

Required Skills:

  • 4+ years of experience developing on the ServiceNow platform.

  • 5+ years of IT application system experience in technology solution delivery.

  • 2+ years of experience with platform customization in relevant delivery platforms

  • 2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow is a plus.

  • 2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.

  • 2+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.

  • 2+ year experience leading and mentoring Junior ServiceNow team members

  • 2+ years of experience implementing systems using the Agile/Scrum methodology

  • US Citizenship required (required by the federal government for this position)

  • Must have active secret clearance

Preferred Skills:

  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.

  • ServiceNow Developer Certification is strongly preferred.

  • Experience conducting ServiceNow instance upgrades.




Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :

$82,673.00 - $140,544.00

Nationwide Remote Office (US99)

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About ICF

ICF (NASDAQ:ICFI) is a global consulting and technology services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at