Job Information
Oracle Middleware and Cloud Support Architect in Harrisburg, Pennsylvania
Job Description
As a Middleware Support Architect, you are expected to positively impact and influence customer adoption of our products/services, our critical initiatives, and reactive customer engagements. You are expected to provide high touch technical support to our customers to ensure the highest level of customer satisfaction for highly complex issues that span Oracle’s technology stack and beyond. Your engagements must aid in building strong relationships with customers who view Oracle as a partner and trusted advisor. Your direct work with customers must serve as a conduit to internal Oracle teams on diverse customer situations and intensified issues. Your input must influence and improve our product and service offerings. Your direct engagement with customers plays a pivotal role to increasing customer adoption and new business in the Cloud while protecting the On-Premise customer base. Your ability to communicate externally and internally with all levels of the organizations are critical to your success.
As a Middleware Support Architect, you will provide guidance and direction to the Middleware Support Leadership team on pivotal initiatives. You will be relied on to create/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You will provide direction and mentoring to others. The work you do will be non-routine and very complex. You are expected to have expert knowledge and a strong ability to work in ambiguous and often uncharted spaces. Your recommendations for product, service, process and/or tooling improvements will be counted on. Your ability to communicate and influence are crucial. Your deep and wide product knowledge and extensive experience in working with customers must be used to discuss, collaborate and influence key collaborators vertically and horizontally.
Preferred Requirements include
Technical:
15+ Years of experience in Design / Development of J2EE Application, Administration / Configuration of Application Servers (WebLogic / JBoss / TomCat / WebSphere, etc )
Recognized expert in areas within division and across Oracle.
Go to person and technical expert.
Exceptional diagnostic and trouble shooting ability and skilled in using industry standard tools and techniques.
Screen complex defects and simplify further trouble shooting for the Development teams.
Ability to assess and suggest standard methodologies in customers’ topology tying various Middleware Products togethers as a complete solution.
Proven track record of working on highly complex problems with deep technical understanding of how each component/area interacts with all related areas.
Exhibits effective teamwork within direct organization/Line of Business and across Oracle.
Hands-on experience with cloud computing platforms, such as Oracle Public Cloud, AWS, Microsoft Azure, Cloud Foundry, Salesforce, etc . required.
Hands on experience in J2EE Server Technologies such as Java, JSP / Servlets, EJB, any J2EE Application Server - Preferably (WebLogic Application Server) is required.
Experience in Server Side J2EE - JMS, Java Security, Web Services, JVM, Cluster Technologies, Web Services, XML is required.
Deep knowledge of operating systems (Linux, Solaris), networking and database required.
Deep understanding and hands-on experience on Containerization technologies viz. Kubernetes, Docker,etc.
Solid understanding of open source Oracle WebLogic products – WebLogic Operator Verrazzano, OKE, Helidon, Remote Console, etc.
Contribute to identifying and hiring of new Candidates across the Globe.
Customer Management
Win the trust of the customer and internal Oracle teams on any critical customer situation.
Ability to handle critical issues and be the point person to drive resolution for inter product/line of business issues.
Ability to provide authoritative guidance to customers/partners/ACS/Consulting teams to mitigate critical production down situations.
Ability to understand customer problem and provide solution to unblock and determine root cause, as feasible.
Ability to speak confidently and communicate clearly with the customer, at all levels, ie technical and executive.
Ability to understand customer urgency and sensitivity of the problem.
Proven skill in managing customer and internal collaborator communication on Critical/Hot Customer concern, including communication with all levels of management, internally and externally.
General:
BS or MS degree in CS or equivalent.
Fast &Adaptable learner - processes, tooling and technology.
Flexible to work beyond business hours as required to include weekends and holidays.
Strong ability to work in ambiguous situations with global teammates.
Strong ability to collaborate, communicate with impact, influence change, etc
Strong written and verbal skills.
Consistency to process – be a champion.
This is an amazing opportunity, apply today!
Career Level - IC6
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $109,100 to $223,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer