AMVETS Jobs

Reference #: 4356244 THE POSITION Are you customer service driven and looking for an opportunity to utilize your excellent communication skills? If so, the Department of Transportation has a job for you! The Bureau of Support Services is currently seeking applicants for Customer Service Representatives to provide responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, Bureau of REAL ID, and select other areas of PennDOT. Do not miss out on this opportunity, apply now and discover the exciting prospects that await you!

DESCRIPTION OF WORK In this role, you will be responsible for addressing a wide range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), and other relevant areas of PennDOT. Your main objective will be to provide accurate and comprehensive information to the public, while maintaining a positive image of PennDOT and delivering exceptional customer service. You will need to handle complex information, utilize available resources, and exercise independent judgment to ensure adherence to established policies, procedures, and regulations. Additionally, you must possess the ability to use discretion and judgment when sharing information that could potentially be misunderstood or misused. In this position you will process and compose e-mails and other correspondence utilizing knowledge of proper English, grammar, spelling, and punctuation for the purpose of writing or adjusting written materials.

Interested in learning more? Additional details regarding this position can be found in the .

Work Schedule and Additional Information: Full-time employment Work hours are 7:45 AM to 4:45 PM, Monday - Friday, with 60-minute lunch. Telework and alternate work schedules (AWS) are unavailable. Employees in these positions may be required to work during authorized office closings. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.

Additional Requirement: You must be able to perform essential job functions. Preferred Qualifications (not required): Experience using a PC or laptop. Experience using Microsoft computer applications such as Word, Excel, and Outlook. Able to effectively communicate orally and in writing. Prior call center experience. Prior customer service experience. Prefer candidates that are bilingual.

Legal Requirement: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.