AMVETS Jobs

Reference #: 4425654 THE POSITION Are you a strong leader dedicated to upholding PennDOT's mission, vision, and values? If yes, consider applying for the Motor Vehicle Program Supervisor 3 position at PennDOT. Join us today!

DESCRIPTION OF WORK As the Counter Services Section Manager, you will be responsible for managing the operations of the Customer Service Counter Unit and the Messenger Service Unit, ensuring that all processes and services are customer-oriented and efficient. You will also manage the flow of customers through the Q-MATIC system, aiming to achieve a Customer Service Index goal of 4.5 and meet established guidelines for customer wait times. Additionally, the Customer Service Section Manager will recognize and reward the contributions of section groups and individuals who contribute to the advancement of PennDOT. Other duties include implementing new procedures, assisting with complex issues and complaints, and enhancing the security of section products and systems.

Interested in learning more? Additional details regarding this position can be found in the .

Work Schedule and Additional Information:

Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 30-minute lunch. Position is eligible to participate in alternate work schedule Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:

Four years of experience in progressively responsible and varied line management or administrative staff work in a public or private organization, including two years with a state motor vehicles program, an automobile service organization, motor vehicle manufacturer, or other comparable organization associated with the automobile industry which provided experience in the application and interpretation of state motor vehicle laws; and such training as may have been gained from graduation from a four-year college or university; or Any equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of our interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.