Geisinger Health System Contact Center Trainer - Work From Home in Harrisburg, Pennsylvania
Responsible for training scheduling processes and performing analytical and testing work surrounding those processes. When analysis and testing is involved, will work in partnership with various systems leaders to ensure the, integration is complete.
Creates and maintains course content, training materials and documentation that may include educational technology.
Uses education theory and principles applied to the current health care environment, consults for, designs, and supports implementation of education programs to support training initiatives for system-wide implementations, enhancements, and maintenance projects.
Serves as liaison between the user community and Leadership.
Contributes to curriculum and training delivery goals based upon information provided by System Analysts and Scheduling Leadership.
Evaluates, tests, updates, and manages courses and course materials.
Prepares and sends user communication for these goals and requirements.
Learns and incorporates and demonstrations and lectures using a variety of adult learning methods and software modalities.
Assists in creating training content related to industry and regulatory changes.
Trains all staff in applications in one-on-one, classroom, and train-the-trainer settings.
Participates in the planning and preparation of assigned projects and educational programs.
Supports enterprise-wide implementations of new department, system, and system enhancement training projects.
Develops collaborative, working relationships and meets or suggests enhancement of various application workflows.
Troubleshoots a variety of Registration, Insurance, and Scheduling questions and provides trends of such to Management.
When process improvement or problem-solving is required, develops solution scenarios for process improvement or problem-solving and makes recommendations to Leadership.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required)
Minimum of 4 years-Relevant experience* (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.