AMVETS Jobs

SNOW System Administrator (ServiceNow)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a System Administrator to join our team supporting our multi-year contract in Hanover, MD. The GOATCLOUDS program provides managerial, design, engineering, architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service requests, and IT management functionality across the enterprise.

The System Administrator will provide support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

More about the role :

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations

• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.

• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Required Qualifications:

• Active TS/SCI with Polygraph

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

• Four (4) years of experience with Service Management (ITSM) is required.

• DOD 8570 IAT Level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP

Preferred Qualifications:

• Experience with ServiceNow platform is required.

• ServiceNow System Administrator certification

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$94,400 - $198,300