Job Information
WESCO Supervisor - Program Management in Hamilton, Ohio
As a Supervisor – Program Management, you will supervise an assigned Program Management team to ensure programs are supported to meet customer expectations. You will be responsible for appropriate staff coverage, managing order volume across the team and training personnel on new procedures. You will work closely and collaboratively across multiple functional departments.
Responsibilities:
Manage daily workflow and schedules of the department to ensure program order volume and customer expectations are addressed.
Provide immediate supervision of team members.
Plan, implement and control the flow of orders to warehouses, interacting with warehouse leaders for assigned program business to ensure on time delivery of material.
Coach team on engaging with customer regarding specification of product, manage orders, appropriate methods for order escalation.
Assist with developing strategies, procedures and team productivity expectations to optimize value of the program management function.
Review performance metrics with Program Managers to ensure alignment to program goals and customer needs.
Manage and develops staff.
Lead the execution of ideas for improving departmental efficiency.
Qualifications:
High School Degree or Equivalent required, Bachelor’s Degree preferred
5 years program management experience; 7 years preferred
Strong interpersonal skills including coaching and conflict management
Able to oversee people and processes to achieve objectives
Strong written and verbal communication skills
Strong computer skills
Strong math and analytical skills
Ability to travel up to 25%
WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.