Job Information
Conduent Call Center Lead in Hamilton, New Jersey
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Call Center Lead
Hamilton, NJ
Pay Rate: $23.00
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
Some responsibilities include:
Maintaining good attendance and punctuality
Support the floor and agents with escalated calls
Act as a liaison between Supervisors and their respective teams
Act as a backup support when a supervisor is off or unavailable
Being able to Multitask
Works independently on projects
Coaching agents and assist/train new staff when needed
Handle irate customers in a professional manner via phone
Upholds/Adhere to changes in policy and procedure
Take calls as needed
Ability to maintain confidentiality
Strong self-management abilities
Communication skills and proficiency in Microsoft Word
Flexibility/Adaptability and “Can Do” attitude
Provide feedback to leadership staff of areas for improvement.
Participate in training sessions.
In addition to the job description outlined below, this role involves a fair amount of “other duties” as assigned, including frequently assisting other teams/ department ( Testing, Eligibility, Training, etc.)
Minimum Experience Requirements
Associates degree preferred
Experience in public sector administration, outsourcing/production environment, Medicaid and/or CHIP a plus.
Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities.
Ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment essential.
Required Skills/Abilities
Prioritize required tasks along with special project demands.
Extreme attention to detail
Thorough understanding of all areas of operations
Ability to champion change within a formal organization
Ability to handle multiple tasks and meet deadlines; flexibility under pressure
Ability to work with people of diverse backgrounds
Bilingual is a plus
Ability to maintain strict confidentiality
Capable of working independently
Ability to use MS Word, MS Excel and MS Outlook required
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.