Job Information
Manulife Manager – Plan Member Administration in Halifax, Nova Scotia
The Plan Member Administration team plays a crucial role in the Manulife Group Benefits organization by integrating people, technology, and expert services. Our mission is to simplify benefits administration and offer a seamless, impactful experience for both members and clients. We aspire to be the industry's partner of choice for benefits administration services.
As a leader within our global team, you will support Group Benefits clients across diverse markets, ensuring exceptional benefits, administration and customer service. Our clients entrust us with managing their group benefits, and you will be an integral part of a team dedicated to delivering outstanding results to both clients and members.
If you thrive in a fast-paced, dynamic environment where each day presents new challenges and innovative ideas are welcomed, we want to hear from you! Join us in shaping the future of benefits administration and making a meaningful impact on our clients and members.
Position Responsibilities:
Leadership and Team Development : Lead and motivate a team of specialists and supervisors, fostering cohesion through recruitment, coaching, mentoring, and development to achieve service, quality, and productivity goals.
Client Engagement and Relations : Act as the primary contact for internal and external client inquiries, identify their needs, and develop action plans to ensure a positive experience, in collaboration with the Regional Governance Office, the Contact Center, and the global team.
Global and Operational Coordination : Coordinate services with global teams and support groups to meet or exceed expectations, and manage planning, scheduling, and process quality to ensure efficiency and effectiveness.
Automation and Continuous Improvement : Identify and support automation opportunities to enhance efficiency, and participate in continuous improvement projects to optimize service, reduce costs, and improve employee experience.
Financial and Collaborative Management : Optimize productivity and operations to support financial performance and collaborate with teams to effectively resolve client concerns on the first interaction.
Required Qualifications:
Leadership and Integrity: Demonstrated leadership skills with the ability to work independently. You are recognized for attracting talent, motivating teams, fostering employee engagement, and acting with integrity while embodying company values.
Client Focus and Satisfaction: Prioritize customer satisfaction and experience, supporting service level agreements, and ensuring that both external and internal clients are central to your efforts by providing customer-centred solutions.
Change Management and Project Implementation: Strong skills in change management with the capability to manage and implement complex projects, constantly driving improvement and innovation through digitalization and automation.
Communication and Collaboration: Excel in communication by bridging technical and non-technical discussions, presenting strategies to management, and collaborating and negotiating effectively with stakeholders, even under pressure.
Adaptability and Strategic Thinking: Quickly learn new concepts and technologies, demonstrate resilience and adaptability to change, think strategically and conceptually, balance risks, manage resources efficiently, and possess strong Office 365 skills.
Preferred Qualifications:
Strong knowledge of group benefits and/or plan member administration with 5-7 years of industry experience.
Bachelor's degree in a business-related field and 1-3 years of management experience.
Demonstrated leadership ability and strong change management skills.
Proven ability to manage and implement complex projects while prioritizing and multitasking effectively.
Passion for client-centric solutions and ability to work independently.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com .
Primary Location
Waterloo, Ontario
Working Arrangement
Kết hợp
Salary range is expected to be between
$80,700.00 CAD - $145,260.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.