Job Information
General Motors Sustainment Parts and Service Manager - GM Defense in Hagatna, Guam
Job Description
This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Pontiac, or Milford], you are expected to report to that location three times a week, at minimum.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service Operations team owns execution of business processes in support of parts order fulfillment and service for GMD customers. The Sustainment Parts and Service Manager plays a key role in defining the aftermarket parts and service strategy/operations and optimizing execution.
This role is responsible for leading all activities related to aftersales parts order fulfillment and service execution, both in and out of warranty, leveraging GM’s network of dealers as well as Field Service Representatives (FSRs). The Sustainment Parts and Service Manager will define the go-to-market strategy for key defense customers to include pricing, order fulfillment, warranty and non-warranty service.
What You’ll Do
This position will be responsible for leading a team in support of GM Defense’s activity related to all deliverables listed above. This role is customer facing with a significant amount of cross functional interface. This position is also responsible to help shape future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.
Lead operational activities related to fulfilling parts sales opportunities and warranty
Develop and implement future operational strategies that leverage new and existing system capabilities and workflows
Support development of pricing and fulfillment strategies for parts sales to external customers
Support development of IT systems to enable efficient operational and financial workflows
Deep understanding of financial details of operations, sales, and profitability
Development of efficient cross-functional workflow to streamline bid responses
Build / maintain partnerships internally and externally
Work with Program Management team to find the most efficient and effective method to support the program’s deliverables related to Service Engineering objectives
Additional Job Description
Your Skills & Abilities (Required Qualifications)
Bachelor’s Degree
7+ years of relevant work experiences related to planning and execution
3+ years of leadership experience
Ability to lead in ambiguity
Strong business acumen with proven ability to operationalize strategies
Experience in developing an organizational long-term plan to grow and develop staff
Ability to define processes within a lean organization, while leveraging other centers or expertise
Passion for understanding the customer needs and delivering an exceptional product
Excellent interpersonal and communication skills and ability to interface with all levels of GM and Government Leadership
Comfort learning new tools and technology concepts quickly and leading their deployment
Ability to manage multiple priorities, projects, and demanding time frames
Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience with GM LLC Service functions (Customer Care & Aftersales and Product Engineering)
Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
Experience working with US Army, TACOM, and other DoD functions
Experience leading in a dynamic environment that requires flexibility with you and your staff
Understanding of DoD and/or other government/military program management structures and the standards that drive them
#LI-JG2
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
The salary range for this role is $ $110,000 - 172,100.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance
This job is not eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.