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Director of Customer Engagement, Elevate ISRat SMX(View all jobs) (https://www.smxtech.com/careers/)

United States

SMX is seeking a Director of Customer Engagement, Elevate ISR, to oversee and grow large enterprise accounts by promoting Elevate ISR products and services. This role emphasizes building strong client relationships, understanding business needs, and driving revenue through strategic account planning and execution. The Director will often lead a dedicated team to achieve sales and delivery objectives.

Candidates should have experience selling and delivering Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) solutions to the Federal Government, including Law Enforcement Agencies, international partners, and the Private Sector. The ideal candidate will be responsible for developing, managing, and expanding key accounts. This position is fully remote.

This position requires a Top Secret clearance or the ability to obtain Top Secret security clearance which requires US citizenship for work on DoD contracts.

Essential Duties & Responsibilities

• Drive account growth within established frameworks and identify opportunities in new markets

• Develop strategic business plans and customer-centric solutions

• Engage directly with customers to understand mission needs and deliver tailored value propositions

• Oversee customer accounts and lead strategic positioning efforts

• Manage the account opportunity pipeline and provide accurate forecasting

• Support capture and proposal development activities

• Build and maintain strong teaming and partner relationships

• Collaborate with internal teams, including business development, program management, solution architecture, and growth organizations, to craft and deliver winning proposals

Required Skills & Experience

• Desired clearance level: Top Secret

• Minimum of 5 years of experience developing, managing, and growing accounts within the federal market

• Strong working knowledge of federal missions, organizational culture, leadership structures, key programs, procurement trends, and challenges

• Proven track record managing accounts exceeding $10M in annual revenue

• Established relationships with key clients, stakeholders, and decision-makers, with a demonstrated ability to cultivate and expand new relationships

• Experience briefing and interacting with senior government and industry acquisition officials

• In-depth understanding of the full business development lifecycle, with success across various federal customer domains

• Proactive, highly organized, and results-driven professional with strong attention to detail

• Hands-on experience contributing to proposals, including RFI, RFQ, and RFP responses

• Deep knowledge of the competitive landscape and existing contracts within targeted federal accounts

• Excellent communication and presentation skills, with a positive attitude and a strong drive to succeed

• Proven ability to work creatively and analytically in a problem-solving, team-oriented environment

Desired Skills & Experience

• Deep knowledge of the federal procurement process to include familiarity with FAR/DFARS, GSA Schedules, and IDIQ vehicles and federal sales lifecycle, i.e., RFI, RFQ, and RFP

Application Deadline: April 21, 2025

#LI-DD1 #LI-Remote #CJPOST

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$142,500—$228,100 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information.

Selected applicant may be subject to a background investigation and/or education verification.