Job Information
AutoZone, Inc. Zuora Admin - Associate Systems Engineer in Gurugram, India
About AutoZone
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories.
We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto and light truck parts and accessories through AutoZone.com.
Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500.
AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have the DRIVE to excel in a fast-paced environment!
Position Summary
ALLDATA LLC, the leading provider of automotive business solutions, is seeking an experienced Zuora Systems Administrator to join its Technology Infrastructure team. As a member of an innovative and high-performing Zuora infrastructure team you will be responsible for providing administrative and technical support to our IT operations, product engineering, QA, and data service support teams. The Zuora Systems Administrator will be responsible for servicing new and existing infrastructure, operating systems, security, and application patching, participating in application and server modernization projects, maintaining monitoring systems, supporting compliance audit requests, and advocating for automation and application of industry best practices throughout the ALLDATA infrastructure.
Key Responsibilities
Maintain daily business operations and collaborate with team members to complete assigned Agile story work
Support internal customers’ server requests and problems by responding within ticket management system
Plan, design, configure, patch, test, automate, and implement system changes
Document processes, procedures, configuration settings and infrastructure design for business continuity and disaster recovery
Includes on-call activities in team rotation
Apply strong technical problem-solving skills daily
Be proactive with a focus on constant improvement and follow through at all levels
Demonstrate your ability to work in a fast-paced environment while balancing multiple priorities
Provide excellent oral and written communication
Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation.
Participate in technical discussions and define requirements for cross-functional projects that interface with billing
Provide expertise in design, develop and deployment in business process automation using custom workflows
Provide expertise in building custom reports for cross functional teams
Perform Zuora system administration tasks
Create process flow documentation and assistance with user training as needed.
Escalate close issues and leverage appropriate resources to ensure successful system performance.
Troubleshoot and conduct root cause analysis of incidents and outages, remediations are implemented for future avoidance, including appropriate communications to business stakeholders.
Ensure operational excellence around process and procedures, maintain process documentation.
Communicate with internal customers and senior management regularly on status, risks and emergent issues
Education Requirements and Experience:
Bachelor’s degree in Computer Science or related field preferred.
MUST have 3+ years of hands-on experience
Resource must be Zuora certified admin
Thorough understanding of Agile software development methodologies, values, and procedures
Able to perform tasks with little or no technical supervision
Must be a team player with great interpersonal and communication skills; time-management skills are critical
Experience working in Zuora sandbox including deployment across multiple tenants
Experience working in Zuora APIs
Knowledge of SQL
Resource musty be well versed with configuring and managing settings for Zuora Platform, Billing, Payments, and Finance
Global company experience with excellent written and oral communication skills
Strong analytical and problem solving skills
Nice to Have
The Zuora Systems Administrator should possess 5+ years of hands-on experience directly related to following
Drupal/web development basic knowledge
Any CRM tool integrations like MSD
Multi country, multi language and multi currency experience
Our Values:
An AutoZoner Always...
PUTS CUSTOMERS FIRST
CARES ABOUT PEOPLE
STRIVES FOR EXCEPTIONAL PERFORMANCE
ENERGIZES OTHERS
EMBRACES DIVERSITY
HELPS TEAMS SUCCEED
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.