Job Information
Amazon Sr. Cluster Manager , Quick Commerce in Gurugram, India
Description
A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
Ensure a safe work environment
Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
Responsible for the overall Quality, Productivity and dark store performance
Appraise performance; resolve problems; and address staffing needs
Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensuring Building heath and inventory metrics with best in class quality metrics
Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
Ensure best practices in people management and accountable for compliance, Connections and scorecards.
Manage People and team development
Create leaders and talent pipeline. Good stake holder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic Qualifications
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience
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