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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a MuleSoft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices. Responsibilities: Become a MuleSoft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions. Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft. Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers. Build strong relationships with both internal and external business partners, contributing to broader goals and growth. Impact of the Role: As a MuleSoft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Teamwork: Collaboration is at the core of our success, and as a MuleSoft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Basic Requirements: A broad perspective on API and integration patterns, use cases, technologies, and trends. Experience as a prior MuleSoft practitioner, with certification or ability to attain certification. Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications. Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration. Ability to be a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Ability to advise and