AMVETS Jobs

Manager - Workforce Management (Midwest) Illinois, USA * Kentucky, USA * Ohio, USA * Virtual Req #2028 Tuesday, February 4, 2025 Lumos is looking for a Manager - Workforce Management to join our team! The ideal candidate must be a dynamic Workforce Manager experienced with Salesforce, who's excited for a fast-paced environment, ready to help us grow, and ready to pave the path for the future. The Manager - Workforce Management provides leadership within the Field Service Dispatch organization, is responsible for optimizing workforce processes, and effectively aligns the team with the company's goals. This position plays a crucial role in managing field service staffing levels, forecasting demand, and enhancing overall operational efficiency. Familiarity with Salesforce is a must, as it will be integral to our workforce management efforts. The Manager - Workforce Management brings technical leadership, relationship building, and analysis skills to oversee resource capacity needs and interval mapping of technicians throughout the specified Lumos market. This critical position collaborates closely with field operations and sales to ensure the right field resources are in the right place at the right time, while collaborating with construction & engineering teams to navigate any roadblocks to service delivery. The Manager - Workforce Management must be forward thinking and possess the ability to collaborate effectively to develop and implement workforce strategies that support operational excellence, achieve Key Performance Indicator (KPI) metrics, and maintain exceptional Net Promoter Score (NPS) results. * This is a fully remote opportunity for candidates currently residing in our Midwest Markets, with quarterly travel required to worksites throughout Ohio, Illinois, and Kentucky (up to a week at a time).* Company Summary Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky. We believe that the possibilities of tomorrow can't be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives. Essential Functions Leadership & Management: Lead and mentor the workforce team, with the ability to motivate and inspire. Collaborate with the D