AMVETS Jobs

Description Staffing Industry Analysts (SIA) is the global advisor on staffing and workforce solutions. Known for our independent and objective insights, SIA's award-winning proprietary research, data, support tools, publications and executive conferences provide a competitive edge to decision makers who supply and employ contingent labor and drive solutions in an ever-evolving ecosystem. We have been in business for over 30 years. SIA is owned by Crain Communications, giving us the flexibility and agility of a smaller company and the stability and resources of a top tier organization. As a leading research and advisory firm specializing in staffing and workforce solutions, our business-to-business services span across research, industry news, executive conferences, member-based advisory, training, and certification. Our digital membership platform serves as the hub for all client engagement, delivering exclusive content and community to a global network of professional services leaders. Reports To Senior Manager, Corporate Membership Location Full-Time, Remote position, Pacific Time Zone Position Summary We are seeking a detail-oriented, tech-savvy Customer Success Associate to support our Corporate Membership Division. This role is essential in ensuring our corporate members receive an exceptional experience from onboarding through renewal. The ideal candidate thrives in a fast-paced, service-driven environment, excels at written and verbal communication, and is highly organized, proactive and adept with technology. Key Responsibilities Serve as the primary point of contact for onboarding and supporting corporate members via our digital membership platform Deliver exceptional customer service and support via email, phone, and video meetings Guide new members through account setup, platform navigation, and available member resources Proactively monitor member engagement and follow up to ensure utilization and satisfaction Coordinate with internal teams (research, events, marketing, etc.) to deliver seamless service to members Troubleshoot member issues related to platform access or content availability, escalating when needed Identify opportunities to improve internal processes and member experience through technology and automation Support reporting and administration tasks related to member activity, feedback, and engagement metrics using our proprietary automation (CRM and member management systems). Onsite conference presence as necessary (must be willing to travel) Qualifications 3+ years in customer service, client success, or account coordination (preferably in a B2B or professional services environment) Experience in the staffing business is a plus! Exceptional written and verbal communication skills Strong organizational and administrative abilities with excellent attention to detail Proactive, self-motivated, and comfortable working both independently and collaboratively Proven ability to manage multiple tasks, meet deadlines, and follow through Experience working with CRM systems, digital platforms, or member portals (Salesforce or similar tools a plus) Tech-savvy and comfortable learning new tools; familiarity with automation and workflow systems is a bonus A professional and courteous demeanor with a passion for delivering high-touch member experience Comfortable interacting with all levels of business executives/business owners This is a full-time position with the flexibility to work remotely in states where Crain Communications operates. If you live within a reasonable commuting distance to a Crain office, this role follows a hybrid model, requiring on-site collaboration a few times per week. This position is exempt under the Fair Labor Standards Act and is not eligible for overtime pay. Pay Transparency Disclosure: The estimated salary range for this po