Job Information
St. George's University Clinical Student Operations Coordinator in Great River, New York
Clinical Student Operations Coordinator
The Clinical Student Operations Coordinator (CSOC) is responsible for coordinating clinical student elective rotations at Accreditation Council for Graduate Medical Education (ACGME) approved clinical training sites that meet the University’s requirements and comply with state and federal regulations with respect to licensure and residency. The CSOC will also assist with the pre-clinical onboarding process and maintaining hospital inventory in Clerkship Management. The CSOC will also work closely with the CSA’s and AEC Specialists to ensure remediation bridges, completion bridges and enrollment statuses. This position will also be responsible for reviewing APRC/CAPPS students and communicating accordingly to the clinical team. This position works under general supervision, with moderate latitude for the use of initiative and independent judgment and reports to the Manager of Clinical Scheduling.
Essential Functions
Provide valuable support to medical students in their clinical years via telephone, video conferencing and email providing adequate coverage throughout the day in collaboration with peers.
Manages and maintains a system for fourth year electives at assigned hospitals.
Monitors, evaluates, and reports on the electives available at assigned hospitals ensuring clinical portal is up to date.
Ensure hospital inventory available in Clerkship Management to schedule elective rotations as well as working closely to ensure all core inventory is correct.
Ensure students have met and maintain requirements for participating in clinical rotations.
Ensure health documentation is updated and valid prior when confirming elective rotation.
Ensures all students who must have remediation bridges and completion bridges in clinical schedules are updated accordingly. Monitors daily reports and works closely with the Manager of Clinical Scheduling and Clinical Student Coordinators to ensure accurate schedules and reporting.
Working in conjunction with the Manager of Clinical Scheduling, Clinical Student Administrators and the Academic Enrollment and Compliance team to review student statuses as it relates to clinical schedules. Reviews daily reports and ensures the team is aware of any outstanding student statuses.
Working in conjunction with the Manager of Clinical Scheduling in managing compliance of pre-clerkship requirement completion.
Works closely with the University Registrar and Manager of Clinical Scheduling in managing student progress as it relates to academic status, clinical placement and APRC standards.
Assists in reviewing any cases that are not assigned for the clinical education operations team in salesforce.
Uses Banner, Clerkship Management, Infoview, OnBase, ClinEval and other systems to perform and review daily tasks.
Serve as a student advocate when assisting with the resolution of student problems.
Collaborate with internal stakeholders to exchange expertise in various SGU programs and resources.
Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
Documents appropriate procedures, instructions, and rules to share knowledge and creates standard operating procedures.
Completes other projects and duties as assigned.
Essential Knowledge, Skills & Abilities
Strong computer skills with demonstrated success in general data entry and system usage throughout the Microsoft Office Suite and internet applications.
Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.
Demonstrated ability to work independently and as part of a team.
Demonstrated ability to create, update and manipulate Excel documents.
Ability to read and interpret complex information in a customer service-oriented manner.
Ability to perform research and create a detailed report of findings.
Ability to manage priorities to ensure critical deadlines are met and future needs are assessed
Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
Creative, curious, and organized with a drive to learn, grow and thrive in a dynamic environment.
Demonstrated skill in coordinating and tracking assignments and activities to meet deadlines and deliver timely solutions.
Demonstrates a professional image reflected in behavior, maturity, and integrity.
Ability and willingness to learn quickly. Must be service oriented.
Demonstrated experience using information systems such as enterprise content management systems and enterprise resource planning systems (ERP) to enter, manage, and maintain accurate data.
A team player, respectful of others and capable of working well with a wide variety of associates.
Experience utilizing the following systems strongly preferred: Banner ERP, Infoview, OnBase.
Qualifications
A Bachelor’s degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor’s degree requirement
2-4 years prior experience in education or a field related to counseling or customer service preferred.
Advanced skills in MS Word, Access, Excel, and PowerPoint.
Work Environment/Physical Demands
- This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.
Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
This job may require some OT work during peak periods. Flexible hours required to implement initiatives and execute deliverables.
Ability to work evening hours and occasional weekends as needed.
Travel to Grenada as needed.
The anticipated salary range for Clinical Student Operations Coordinator is $39,610 to $46,600. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.