Job Information
Grand Rapids Community College Technical Operations Support Specialist in Grand Rapids, Michigan
Technical Operations Support Specialist
Department: Technical Operations
Location: Grand Rapids, MI
The Technical Operations Support Specialist is a multifaceted and self-directed technician that provides installation, maintenance, and disposition support for academic equipment at GRCC. The technician will work in both office and educational lab environments.
Academic equipment includes electrical, mechanical, hydraulic, pneumatic, electronic, and specialty items ranging from industrial machines (e.g. automotive lifts, plastic injection machines, mills, lathes) to commercial assets (e.g. hospital beds, dental chairs, and vehicles) to educational trainers (e.g. medical manikins and simulators). The technician must possess the technical skills required to assist with installing new equipment, trouble-shooting, repairing, and maintaining existing equipment. Additionally, excellent interpersonal skills to support faculty, staff, students, and external repair specialists are a must.
An effective technician is one who can skillfully work with equipment while serving as the first level of communication with several stakeholders.
Requisition ID: 119 Department: Technical Operations Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/meet-confer Schedule: 40 hours per week / 52 weeks per year Compensation: Grade AP3, $45,375 Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment Reports to: Associate Director of Technical Operations Posting Opens: 09/13/2024 Posting Closes: 09/30/2024
ESSENTIAL FUNCTIONS
General Responsibilities
• Observing proper operation, maintenance, and safety procedures • Prepare for Level 2 responsibilities to ensure continuity of experience within the organization. • Regular attendance during normally scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. • Other duties as assigned by the supervisor.
Technician Responsibilities
• Inspecting and maintaining complex mechanical, electrical, electronic, electro-mechanical, mechatronics, and automation equipment. • Modifying and repairing complex mechanical, electrical, electronics, electro-mechanical, mechatronics, and automation equipment under supervision. • Install or program computer hardware, or machine/ instrumentation software in microprocessor-based systems. • Operating vehicles, mechanized devices, or equipment. • Establishing and maintaining interpersonal relationships. • Maintain inventories of department equipment and repair parts, order parts/supplies as required. • Inspect, operate, or test machinery and equipment to diagnose malfunctions under supervision. • Adjust functional parts of devices or control instruments. • Transport parts, tools, equipment, and other material between work areas and storage, using cranes, hoists, or dollies. • Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists under supervision. • Install, replace, or change parts and attachments using hand tools and precision instruments, according to technical requirements under supervision. • Reassemble and test equipment after repair or maintenance work under supervision. • Collaborate with other workers to repair or move machines, parts, or equipment. • Record production, repair, and machine maintenance information. • Lubricate or apply adhesives or other materials to machines, parts, or equipment according to technical requirements. • Collect and discard worn machine parts and other refuse to maintain machinery and work areas.
JOB SPECIFICATIONS
Education Credentials
• Technical and project certificates b