AMVETS Jobs

The Personal Lines Customer Service Representative handles various routine and specialized customer service duties and correspondence, and coordinates with the direct consumer, agent and dealer.   $40,000 - $45,000 based on experience   Responsibilities of the Personal Lines Customer Service Representative:

• Address walk in clients needs Monday -- Friday
• Call customers on notices "Underwriting" "Need more information"
• Process renewal report every Monday
• Process lapse prevention report every week
• Processing insurance company claim reports (Safeco, Progressive, American Modern, Aegis, National General, Pure)
• Processing endorsements received via mail, email and fax
• Processing all cancellations received via fax, email, mail
• Filing new active files in File Room (for all agents)
• Moving files from Active to Canceled (or reverse) in File Room (for all agents)
• Perform miscellaneous job-related duties as assigned by Office Manager and President

Additional Responsibilities Over the Phone of the Personal Lines Customer Service Representative:

• Handle all lender requests to confirm coverage or make a change to an existing policy (calls, email, fax or mail requests)
• Assisting customers who need to make a payment or confirm receipt of a payment
• Handle all change of address requests within their current state
• Processing ID card requests and other miscellaneous document requests (faxed, emailed or mailed)
• Handle all referring agent/subagent requests for declarations pages or other documentation
• Process rewrite requests for clients moving out of state etc.
• Process change requests for clients adding units, deleting units etc.