Job Information
TEKsystems Helpdesk Support in Grand Rapids, Michigan
Description:
This role reports to the Clinical Applications Manager and provides support to customers. This team is the escalated exam read workflow team and is clinical clerical using the work list software with ARS, taking calls from end users, providing updates and looking up results / work flow. Primarily this person takes 75 - 100 calls per day from customers looking for updates on their image progress, results timeline, etc.
Skills:
Help desk, workflow software, emr, Ehr, Health care, Customer service, Phone support, ticketing system
Additional Skills & Qualifications:
This position needs to have prior phone / customer service support and comfortable with working from home taking high call volume. This person will be working with internal management software and multiple EMR programs so someone who is familiar with how EMR's work and able to learn new system quickly is crucial.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.