Robert Half Help Desk Analyst I in Grand Rapids, Michigan
Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. Located in Grand Rapids, Michigan, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.
Your responsibilities in this role
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Good understanding of IT support ticketing systems
Strong problem-solving skills
Strong familiarity with Hardware Installation
Well-founded grasp of Software Installation
Software Configuration experience highly desired
Foundational knowledge in Hardware Troubleshooting
Earlier work involving Windows Enviornment
Practical knowledge of Ticketing System
Quality experience with Microsoft Windows
Wide ranging experience with Windows Desktop
Comprehensive knowledge of Basic Network Troubleshooting
Basic Troubleshooting experience required
General familiarity with Active Directory
Proven knowledge of Software Deployment
Experience in user administration and bug fixing in a client server environment
Understanding of basic networking concepts
Background in installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.