Job Information

Robert Half Help Desk Analyst I in Grand Rapids, Michigan

Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. Located in Grand Rapids, Michigan, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.

Your responsibilities in this role

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Good understanding of IT support ticketing systems

  • Strong problem-solving skills

  • Strong familiarity with Hardware Installation

  • Well-founded grasp of Software Installation

  • Software Configuration experience highly desired

  • Foundational knowledge in Hardware Troubleshooting

  • Earlier work involving Windows Enviornment

  • Practical knowledge of Ticketing System

  • Quality experience with Microsoft Windows

  • Wide ranging experience with Windows Desktop

  • Comprehensive knowledge of Basic Network Troubleshooting

  • Basic Troubleshooting experience required

  • General familiarity with Active Directory

  • Proven knowledge of Software Deployment

  • Experience in user administration and bug fixing in a client server environment

  • Understanding of basic networking concepts

  • Background in installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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