AMVETS Jobs

Customer Support Manager

Location:

Goodlettsville, TN, US, 37072

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the Mid-Atlantic Region of the US.

Responsibilities:

• Setting service priorities in the territory

• Implementing action plans aimed at ensuring customer satisfaction

• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions

• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair

• Implement and coordinate various after-sale service or warranty programs;

• Provide information to help the company measure results and assess risks of work plans within the territory

• Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems

• Achieve a balance between customer expectations, internal company procedures and other priorities in the department

• Keep up-to-date on technical developments to provide customers with the best possible information

• Working in a team approach with Coach Sales Parts Sales and the network locations

Critical Competencies:

• Safeguard organizational and personal information confidentially

• Respect and enforce the policies, rules and values of the company

• Contribute to the attainment of company objectives through efficient use of resources

• Foster teamwork and improved communication

• Develop personal and professional skills

• Act as a worthy representative of Prevost at all times

Education and Experience:

• Minimum of 5 years experience in related field

• Minimum of 5 years in fleet management - Preferred but not required

• Diploma in automotive mechanics or other related field

Physical Requirements:

• Stand for long periods of time during work hours

• Bend and stoop for long periods of time during the day

• Grip, grasp, or twist using hands and wrists regularly during work hours

• Work a shift of 12 hours or more, if required

• Reach overhead with 50 pound loads, if required, and regularly during work hours

• Understand hazardous communication and safety information

• Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

Job Category: Sales & Services

Organization: Volvo Buses

Travel Required: Frequent Travel

Requisition ID: 7713

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Nashville