AMVETS Jobs

ASRC Federal is seeking an experienced Technical Support Specialist.

This role is 100% remote and could be based anywhere within the US. The preference would be for the new hire to live within a commutable distance to Fairfield, NJ.

Key Role:

• Provide helpdesk support to internal employee users.

• Answers queries using established protocols, scripts and/or procedures in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

• Diagnoses, identifies, isolates, and resolves first-tier problems utilizing historical database records and available information.

• Escalates calls to product line specialists, application, or system support specialists. Performs first-level problem determination and resolution. Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns of problems.

Requirements :

Basic Qualifications:

• HS Diploma

• 0-2 years of related experience

• US Citizenship required with ability to obtain a government security clearance, if needed.

Preferred Qualifications:

• Previous IT experience is preferred

• Previous customer service experience

• Previous technical helpdesk support a plus but not required

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.