AMVETS Jobs

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Technical Program Manager to join our Technology team at MBPS. This role will act as a liaison among stakeholders and coordinate internal efforts to obtain resolution of incidents that have a significant impact on the internal stakeholders or the business while providing executive-level communication updates to all stakeholders throughout the entire process. In addition to managing escalation incidents, this role is expected to perform problem management, performance management of IT Partners and keeping the IT records up-to-date .

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

1. ITIL Proficiency and Incident Management:

• Must have a strong understanding of all key ITIL disciplines and processes.

• Drives implementation of standard execution of the High Priority Incident Management process.

• Acts as liaison to Global Service Assurance Major Incident (GSA-MIM) Team.

2. Incident Escalation and Communication:

• Provide strong escalation support for high severity incidents to speed up through triaging to resolving parties, effective communication to stakeholders, and post-incident review.

• Ensuring that effective communication is maintained with the Executives, Business Leadership during a high priority incident.

3. Stakeholder Engagement and Visibility:

• Engage key stakeholders for incident and business impact clarification.

• Facilitate regular touchpoints with key stakeholders to ensure appropriate visibility of key issues including escalation status reporting, issue status and resolution activities, and trending analysis.

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4. Service Metrics and Improvement:

• Develop service metrics with Manulife Business Units and provide means to monitor and improve service delivery output and operational excellence.

• Maintenance, audit and reporting of IT Inventory and Contacts.

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5. Project and Partner Management:

• Drive IT Partners service review meetings covering performance, service improvements, quality and processes.

• Manage the implementation of organization-wide IT projects that will impact key stakeholders.

Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field.

• 4 or more years of Progressive IT Experience with application of ITIL process framework

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation).

• Shift: Night Shift (9PM to 6PM Philippine Time)

• Minimum Skills to Hire/Must Haves:

• 1. In depth knowledge and proven experience in diverse environment of Incident Management, Escalation Management, Service Management and related disciplines. With strong knowledge and experience in Application Management and Support and/or Financial Services Industries.
• 2. With experience in business analysis, process improvements and automations.Strong ability to understand different technology platforms and process flows.
• 3. Strong communication and interpersonal skills, with the ability to build relationships, engage and influence others, work with a diverse internal and international customer base.
• 4. Strategic thinking with a focus on risk-based prioritization and decision-making.
• 5. Experience in anyof the following technical skills:

a. Systems/Applications Development or Support

b. Environment Management and Release Deployment

c. Security Risk Management Operations

d. Business Intelligence

e. Automation

f. Power Platform

• Preferred: ITIL Intermediate Certifications, Lean or Agile Qualifications

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business demands.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

マニュライフ／ジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスグループです。カナダのトロントにグローバル本社を構え、アジア、カナダ、ヨーロッパの拠点ではマニュライフとして、米国では主にジョン・ハンコックとして事業を展開しています。当社は、個人、グループ、機関向けに金融アドバイス、保険、および資産管理ソリューションを提供しています。2022年末時点で、40,000人以上の職員、116,000以上の代理店、数千の販売パートナーを擁し、3,400万人を超えるお客さまにサービスを提供しています。2022年末の運用・管理資産は1.3兆ドル（1.0兆米ドル）、うち投資資産総額は0.4兆ドル（0.3兆米ドル）、分離基金純資産は0.3兆ドル（0.22兆米ドル）となっています。トロント、ニューヨーク、フィリピンの証券取引所では「MFC」として、香港市場では「945」として株式取引が行われています。

マニュライフは、機会均等雇用者です

マニュライフ／ジョン・ハンコックでは、多様性を大切にしています。当社がサービスを提供するお客さまがそうであるように、多様な人材を採用、育成、維持し、それぞれの文化や個人の強みを活かすことができる、インクルーシブな職場環境の整備に努めています。当社は、公平な人材の採用、保持、昇進、報酬に取り組むとともに、人種、出自、出身地、皮膚の色、民族的出自、国籍、宗教または宗教的信条、信念、性別（妊娠および妊娠中の体調を含む）、性的指向、遺伝的特徴、退役軍人の身分、性別、性別の表現、年齢、配偶者の有無、家族の社会的地位、身体障害、または適用法により保護されているその他の根拠を理由とするいかなる差別も排除し、すべての慣行とプログラムを管理します。

雇用機会均等を実践するために障壁を除去することは、私たちの優先事項です。人事担当者は、採用プロセスにおいて、合理的な宿泊先を必要とする就職希望者のご相談を承ります。  宿泊先依頼プロセスにおけるすべての情報は適用法とマニュライフの方針に従って、保存および利用します。  採用プロセスにおける合理的な宿泊先の依頼については、 recruitment@manulife.com までご連絡ください。

Working Arrangement

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