Job Information

Lumen Senior Operations Engineer - US Works From Home in WFH,

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Senior Engineer position requires a high degree of technical competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of networks and firewalls. This position will also mentor engineer peers.

The Main Responsibilities

  • Provide Network, Firewall, and Security support for the AZNet Lumen Managed Services contract. Includes design, installation, and maintenance for new and current installations.

  • Experience in combining multiple firewalls into a single firewall.

  • Provide primary engineering design and configuration for systems in line with Managed Services customer goals and requirements.

  • Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions.

  • Maintain current knowledge base regarding complex routing, switching, and firewall configurations.

  • Monitor and analyze performance across customer networks as required for Managed Services.

  • Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing and firewall configurations as it would affect performance management.

  • Troubleshoot and resolve complex issues

  • Provide high-level off-hours support on a rotating basis with other engineers

  • Develop and oversee subordinate-level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.

  • Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.

  • Maintain network monitoring applications, equipment, and utilities as needed.

  • Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.

  • Create and maintain network documentation and reports as required

  • Act as liaison between Managed Services, other Lumen departments, and other vendors (e.g. Cisco & Palo Alto) on high-level support issues.

What We Look For in a Candidate


  • Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience.

  • Experience with isolation network outage causes and service restorations including understanding Cisco and Palo Alto characteristics

  • Direct customer interaction communication skills

  • Proficient PC skills in office applications and network connectivity configuration

  • Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.

  • Must be available 24/7 for outages and maintenance window work.

  • Strong communication (oral and written), customer service, organizational and multi-tasking skills

Preferred Qualifications:

  • Cisco Layer 2 & 3 switch and router configuration and management

  • Palo Alto Firewall configuration

  • Proven analytical and problem-solving abilities

  • Highly self-motivated and directed.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong customer service orientation.

  • Experience working in a team-oriented, collaborative environment

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 328485

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.