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Drive Automotive Services General Manager in Glendale, Arizona

 

KERRY'S CAR CARE

WE ARE GROWING FAST!!!! JOIN OUR TEAM TODAY!

Fast-growing automotive company seeking to hire Assistant Managers

Retail/Sales experience is a plus! 5-day work week, benefits, great base pay plus monthly bonus and spiffs!

 

Responsibilities 

  • Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-shop execution of programs, initiatives and standards.

  • The position is directly responsible for maintaining adequate shop productivity.

  • The Shop Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams.

  • An individual in this position will be expected to perform additional related job responsibilities as needed and assigned.

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.

  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.

  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the shop; measured through various reporting tools, associates’ observations and Regional Manager’s feedback.

  • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of shop systems.

  • Keep shop staffing and talent at optimal levels to ensure operating efficiency and top service levels.

  • Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs.

  • Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

  • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.

  • Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

  • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints.

  • Follow all policies and procedures related to cash, credit, check, refund and return policies.

  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.

  • Partner with the Fleet businesses team to maintain and build Fleet service customer relationships.

  • Advise associates, technicians, and customers on tires, parts and service programs.

  • Effectively communicates with all shop associates, managers, and customers.

  • Key holder and responsible for basic and detailed opening and closing responsibilities.

  • Greet customers and assist them with any inquiries they may have, either by phone or in person.

  • Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.

  • Consult with customers on applicable service specials.

  • Prioritize required services, and be prepared to provide options upon request.

  • Document declines for services and ask for follow-up on future service considerations

  • Keep customers informed on completion times, service expenses, and possible changes in a timely manner

  • Assistant managers remain involved with the delivery of vehicles to customers upon completion to ensure all customer concerns can be addressed.

  • Provide concierge support for all owner inquiries, whether by phone or in person.

  • Spend quality time building relationships with the customer.

  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

  • Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

  • Provide timely communication with management regarding applicable needs

  • Record and report any damage to the company or customer property immediately

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

  • Other duties as assigned.

     

Perks of the Job

  • Pay for performance culture- Increase your earning potential with no limitations!

  • Medical, Dental, Vision, Life, and Disability Insurance

  • Paid holidays

  • 5-day work week

  • Off on Sunday

  • Paid Time Off

     

Requirements 

  • High school diploma or equivalent required.

  • One year of experience in automotive service environment.

  • Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

  • Valid Driver's License.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

  • Ability to apply mathematical formulas to calculate commissions and discounts.

  • Acted as a work lead or supervisor previously.

  • Ability to exercise judgement and to work independently.

  • Strong customer service skills.

  • Ability to handle difficult customer situations.

  • Comfortable utilizing up-sell techniques.

  • Strong cash handling skills, including the use of POS systems.

  • Strong verbal communication skills.

  • Demonstrated consistency, accuracy and follow-through.

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

  • Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

     

     

WHAT WE OFFER OUR EMPLOYEES

  • We pride ourselves on a family-oriented culture

  • We have designed a lucrative pay structure based on performance incentives and production

  • Drive can provide growth within a multi-state organization

  • Employees at every level will have opportunities for their own personal advancement

  • Training/Development Programs

     

Drive Automotive Services, Inc. is an Equal Opportunity Employer

 

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