Drive Automotive Services General Manager in Glendale, Arizona
KERRY'S CAR CARE
WE ARE GROWING FAST!!!! JOIN OUR TEAM TODAY!
Fast-growing automotive company seeking to hire Assistant Managers
Retail/Sales experience is a plus! 5-day work week, benefits, great base pay plus monthly bonus and spiffs!
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-shop execution of programs, initiatives and standards.
The position is directly responsible for maintaining adequate shop productivity.
The Shop Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams.
An individual in this position will be expected to perform additional related job responsibilities as needed and assigned.
Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the shop; measured through various reporting tools, associates’ observations and Regional Manager’s feedback.
Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of shop systems.
Keep shop staffing and talent at optimal levels to ensure operating efficiency and top service levels.
Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs.
Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints.
Follow all policies and procedures related to cash, credit, check, refund and return policies.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
Partner with the Fleet businesses team to maintain and build Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts and service programs.
Effectively communicates with all shop associates, managers, and customers.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Greet customers and assist them with any inquiries they may have, either by phone or in person.
Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
Consult with customers on applicable service specials.
Prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customers informed on completion times, service expenses, and possible changes in a timely manner
Assistant managers remain involved with the delivery of vehicles to customers upon completion to ensure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether by phone or in person.
Spend quality time building relationships with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.
Provide timely communication with management regarding applicable needs
Record and report any damage to the company or customer property immediately
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Other duties as assigned.
Perks of the Job
Pay for performance culture- Increase your earning potential with no limitations!
Medical, Dental, Vision, Life, and Disability Insurance
5-day work week
Off on Sunday
Paid Time Off
High school diploma or equivalent required.
One year of experience in automotive service environment.
Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
Valid Driver's License.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
WHAT WE OFFER OUR EMPLOYEES
We pride ourselves on a family-oriented culture
We have designed a lucrative pay structure based on performance incentives and production
Drive can provide growth within a multi-state organization
Employees at every level will have opportunities for their own personal advancement
Drive Automotive Services, Inc. is an Equal Opportunity Employer
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