Job Information
Kuehne+Nagel IT Specialist Local Support in Geel, Belgium
Are you passionate about IT and skilled in software, hardware, and networks? Do you thrive on solving complex problems and communicating effectively? If you have experience in IT support and are eager to join our dynamic BeNeLux team, this opportunity could be perfect for you!
Your Role
As an IT Specialist Local Support, you will be the go-to person for local IT needs, managing and maintaining hardware and software while actively participating in various projects. You will play a key role in ensuring business continuity and supporting business initiatives by collaborating closely with different units.
Your Responsibilities
2nd Level IT Support: Efficiently resolving IT helpdesk tickets and providing technical assistance to users.
Hardware and Software Administration: Installing, maintaining, and managing Kuehne+Nagel laptops, desktops, printers, servers, and all associated hardware.
Infrastructure Management: Overseeing the local IT infrastructure, including servers, storage, networks, and RF environments.
Business Collaboration: Working closely with Business Units to support business initiatives and ensure seamless IT integration.
Business Continuity: Ensuring data availability and safeguarding business continuity in our ICT environment.
Process Optimization: Defining, optimizing, and continuously improving IT processes for better efficiency and effectiveness.
Documentation: Maintaining accurate documentation of all IT activities and procedures.
Project Management: Actively participating in business projects and collaborating with Business and Functional Units, corporate IT, and BeNeLux IT.
Your Skills and Experiences
Educational Background: Bachelor's degree in IT or equivalent work experience.
Technical Expertise: Solid knowledge of PC and Server Operating Systems.
Experience in IT Support: Previous experience in 2nd level IT support is beneficial.
IT Standards and Networking: Familiarity with business processes, IT standards (e.g., ITIL), and networking technologies.
Programming Skills: Basic programming knowledge is an advantage.
Analytical Skills: Strong technical understanding, logical thinking, and a structured approach to problem-solving.
Communication Skills: Excellent communication skills with fluency in English (Dutch or French is a plus).
Customer Focus: Strong commitment to delivering high-quality support and customer satisfaction.
Certifications: ITIL certification is a plus but not mandatory
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.